Administrative Clerk

Salary: $14.24 per hour. Sign on bonus may be available.

Shift: M-Th 8am - 5:30pm F 8am - 12pm;
Assigned work hours may change as the needs of the agency and clients change

Driving required: Y

Settings: office

The Administrative Clerk ensures proper billing and reporting of Basin Assistance Services (BAS) services are documented properly in various data systems used by BAS. This position greets individuals when they arrive in the office to access services and helps keep the office running efficiently and effectively each day. BAS provides services to individuals who are HIV or who have been diagnosed with AIDS.

This position works independently, under limited supervision, reporting major activities through periodic meetings.

Education Required:High school diploma or GED.

Experience Required: At least 1 year experience in clerical field preferred.

Registration, Certification, Licensure or other Qualifications Required:

• Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to Permia Care's insurance requirements.
• Required to pass criminal history and background checks as well as pre-employment drug screen.

• Verify clients' current insurance is on file prior to scheduled clinic appointments.
• Notify clients' of any referral requirement prior to scheduled appointments.
• Complete billing within the EHR and/or state websites daily and as invoices arrive.
• Review EHR as required for corrections.
• Work with Billing Department and follows BAS billing processes to attempt to collect client fees due to the BAS program.
• Refer clients to case manager if client is unable to pay fees as requested.
• Scan as needed.
• Enter accurate and appropriate documentation of services within timeframe required.
• Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
• Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in a timely manner.
• Answer phone, collect phone messages and respond to requests timely and accurately.
• Maintain safe and clean working environment by complying with procedures, rules and regulations.
• Perform all work functions and interactions using a trauma informed approach.
• Display professionalism when representing Permia Care and the program in the community.
• Maintain compliance with legal requirements and company policies and procedures.
• Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
• Complete all training as assigned prior to due date.
• Other duties as assigned.

• Answer phones as needed.
• Process medical records requests as needed.
• Take detailed and accurate meeting minutes as needed.
• Provide translation, if applicable.
• Participate in team meeting or staffings.
• Participate in community activities and/or attends community meetings as needed.
• Participate in work groups and committees as assigned.
• KNOWLEDGE, SKILLS, ABILITIES AND
  
  COMPETENCIES:
• Knowledge of HIV/AIDS.
• Knowledge of HIPAA and ability to protect confidentiality.
• Good organizational skills.
• Welcoming, positive behavior.
• Ability to express self clearly and effectively, orally and in writing.
• Exceptional customer service skills, including positive attitude.
• Dependable attendance and punctuality.
• Knowledge of trauma informed theories, principles and practices.
• Flexibility and adaptability to different work environments.
• Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
• Reading and comprehending.
• Reasoning and analyzing.
• Ability to coordinate with various inter-agency personnel.
• Ability to fulfill PMAB and CPR/First Aid requirements.
• Ability to work independently.
• Good interpersonal skills, including ability to build rapport with individuals including co-workers.
• Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.
• Ability to acquire and utilize new skills as the job…