Police Communications Officer

Overview

Under general supervision, responds to emergency and non-emergency calls for law enforcement, fire and emergency services; identifies and dispatches appropriate police and security units, and gathers and relays critical information.

PRN, Shifts as needed

• Provide dispatch services for the Midland Health system; follow and comply with Midland County Hospital District Police Department (MCHD PD) policies and procedures to assure the safety of Police Officers, Security Officers, other hospital staff and the public.
• Simultaneously listen to and comprehend telephone, radio, and interoffice communications while processing calls for service.
• Answer incoming emergency and non-emergency calls; interview callers and gather details; prioritize calls for service and determine appropriate personnel to respond; dispatch responders; relay pertinent information to law enforcement and security officers in a concise, organized, and understandable manner; notify critical incidents to hospital personnel as required.
• Communicate effectively in all modes to protect the safety of the public and responders.
• Respond promptly to matters of public safety and responders.
• Provide information, instructions, and assistance to the public within scope of authority.
• Monitor all areas of the hospital campus using security camera systems and access control systems; identify potential security or safety risks and report them for proper resolution.
• Comprehend and apply state laws, municipal ordinances, organizational policies, and procedures.
• Provide dispatch services for Midland Memorial Hospital and Midland Health facilities; track law enforcement and security resources, personnel, incidents, and trends.
• Operate multi-channel public safety radio system, including interoperable communications with other agencies.
• Process and record requests for police, fire, and medical services, using CAD or manual procedures.
• Provide detailed call information to officers as needed; maintain awareness of officer locations; monitor message traffic and relay information to officers.
• Perform inquiries and criminal history checks for officers through NCIC and TLETS systems.
• Enter emergency calls into CAD; input law enforcement and criminal justice information into TLETS/NCIC; maintain records and databases and compile data for reports.
• Operate in low-light conditions; discern colors used by CAD or other visual resources.
• Work in a confined area for extended periods and remain seated while entering data into computer systems.
• Document activity, location, and status in the CAD system; disseminate information quickly and accurately.
• Monitor and identify activations of alarm systems following department protocols.
• Communicate with other law enforcement agencies and emergency services for additional information and resources as needed; relay incident information.
• Receive and send information to and from other agencies and jurisdictions.
• Perform under stress when confronted with emergency and critical situations; maintain confidentiality of all records and information.
• Attend/testify in all criminal and civil courts when summoned.
• Be available to work mandatory overtime as required due to manpower or other emergency situations.
• Attend training schools/seminars and other city-related events, which may require travel (occasionally overnight).
• As required, act in the absence of the shift supervisor.

• High school diploma or GED, AND one year of customer service experience (preferably in a high-volume call center); OR an equivalent combination of education and experience. Experience with CAD/RMS systems preferred. Typing speed minimum: 22 words per minute. Some college education is preferred. Ability to communicate effectively in verbal, written and digital formats with the public, outside entities, and various levels of the organization.
• Other Requirements:

• This position requires maintaining absolute confidentiality of all records and information. Therefore, you will be required to submit to a pre-employment polygraph examination as part of the pre-employment screening process.
• Fill out and…