Eligibility Advisor

Eligibility Advisor I – Texas Health and Human Services

Agency: Texas Health and Human Services Commission (HHSC)
Location: Midland, TX – 3401 North A St
Posting Number: 12533
Closing Date: 02/05/2026
Salary Range: $2,953.25 – $4,365.66 per month
Shift: Day (Full-time, non-exempt)

Job Title: Eligibility Advisor I
Functional

Title:

Eligibility Advisor I
Department: TW Reg 02/09 EOAPD
Telework: Eligible (subject to supervisor discretion and agency policy)
Travel: Up to 10%

We invite you to apply for the Eligibility Advisor I role at Texas Health and Human Services. Join our team committed to creating a positive impact in the lives of Texans. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time‑off benefits, opportunities for career advancement, and more.

Are you a highly motivated, compassionate, and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance, and other social services? If so, the Texas Health and Human Services Commission Access and Eligibility Services (AES) division looks for individuals who want to join an exciting, dynamic team working in a high‑performing and innovative environment.

AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self‑sufficiency. The division is built upon its core values of respect, ownership, collaboration, and integrity with a goal of delivering best‑in‑class customer service to clients and stakeholders.

The Eligibility Advisor I position includes three job classifications—Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker—responsible for establishing eligibility for financial and medical programs such as SNAP, TANF, Medi-Cal (MEPD) and Medicaid. The position is part of a career track series; after a one‑year probationary period, a successful Advisor I may be upgraded to Advisor II. Applicants with ≤ 1 year of AES program experience as an Advisor II or higher may be considered for rehire at the Advisor II level.

• Interview applicants and recipients in person or via inbound/outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer‑based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and time frames.
• Perform other duties as assigned.

Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends. Must be able to work in a highly stressful and fast‑paced environment under constant pressure to meet required deadlines.

• Use fact‑finding techniques to obtain, relate and evaluate information provided by applicants.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by establishing priorities in accordance with importance of deadlines.
• Establish and maintain effective work relationships with others.
• Communicate effectively both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.

General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills. Using Microsoft Teams and potentially soft‑phone technology is part of everyday job expectations.

• High School Diploma or GED equivalent (required).
• Sixty (60) semester or ninety (90) quarter hours from an accredited college or university (preferred).
• Thirty (30) semester or forty‑five (45)…