Concierge - Sewell KIA

The Sewell Family of Companies is seeking a concierge who possesses strong communication skills, accountability, and a friendly demeanor to create a memorable first impression for our guests. As a receptionist, the individual will be responsible for greeting and welcoming guests with a friendly and professional discretion, answering and transferring calls, assisting with administrative tasks, and handling transactions. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment of delivering exceptional service to our guests.

Job Responsibilities:

* Greet customers at the front desk/cashier counter in a pleasant and professional manner

* Maintain a friendly and helpful attitude when answering phones

* Compute customer bills

* Receive customer cash, checks, and credit card payments; record amount received.

* Issue accurate receipts to customers

* Provide cash refunds or credit memorandums to customers for returned merchandise

* Operate cash register

* Reconcile cash drawer daily

* Refer customers who have questions about the work performed, additional maintenance, repairs, etc., to the service advisor or other appropriate individual

* Handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution

* Maintain and file repair orders, parts invoices, and rental forms; list missing documents

* Close all open invoices

* Assist service and parts department with telephone coverage

* Provide clerical and secretarial assistance to parts and service departments

* Work with the department manager to keep products, services offered, their features and value, and any price changes current

* Maintains a professional discretion

* Maintains a clean and organized work area

* Perform other duties as assigned

Schedule:

Monday through Friday, and rotating Saturdays - 7:30am-6:00pm

Skills & Requirements:

* High school diploma or GED

* Valid driver license and acceptable driving record

* Background and drug screening

* Ability to multitask

* Outstanding customer service skills