Service​/Product Line Manager

Description

Key Expectations:

• Coordinates with regional management and safety personnel to ensure compliance with all quality and HSE policies.
• Develops and establishes a sustainable service line team that delivers quality service while aligning with the organization’s safety culture.
• Upholds all company policies related to safety, purchasing, human resources, and operations.
• Uses Stop Work Authority when unsafe or environmentally unsound conditions could lead to an incident impacting health, safety, or environment.
• Establishes and promotes general direction of the product line within the region.
• Coordinates with sales and business development team to understand industry direction and customer needs.
• Influences region pricing for customer requests for review by upper management.
• Works with dispatch, shop leadership, and sales to ensure customer equipment and manpower needs are met.
• Coordinates with region management personnel to ensure compliance with all customer requests that align with company policy.
• Oversees all processes associated with equipment preparedness, equipment and manpower tracking, and invoice creation and approval.
• Coordinates with the Area Manager to develop and organize product line operational training, ensuring its deployment to develop personnel.
• Manages field product line personnel, including hiring, terminations, scheduling, employee relations, and performance management.
• Assists with vendor management and oversees product line spending.
• Conducts and participates in pre-job (pre-task) meetings with fellow employees and documents on JHAs.
• Ensures that all non-conformances are documented, investigated, and reported.
• Ensures all product line employees follow work instructions and SOPs as assigned in QMS.

• Encourage employees to stop work if they identify unsafe conditions.
• Monitor compliance with PPE requirements and proper equipment use.
• Address violations promptly and implement corrective actions.
• Provide training on recognizing hazards and proper safety procedures.
• Know and provide clear procedures for reporting near-misses, injuries, and unsafe conditions.
• Review and analyze incident reports to implement preventive measures.
• Coordinate root cause analyses (RCAs) as necessary.
• Hold team accountable for maintaining a strong safety culture.

• Must be able to operate and instruct basic equipment and tools safely.
• Ability to stand for extended periods and perform physical tasks, including lifting and climbing.
• Work in high-noise environments (over 85 dBA) with appropriate hearing protection.
• Adapt to outdoor conditions, including extreme weather and various terrains.
• Wear required personal protective equipment (PPE) at all times

• Minimum 5 years of experience (Oil & Gas field services leadership is preferred)
• High School Diploma or equivalent
• Prefer enthusiastic, self-motivated people with a desire to learn and help others.
• Be able to work and act in a professional manner and exercise independent judgment in the resolution of administrative problems.
• Attention to detail is a must.
• The ability to communicate clearly and effectively is required.
• Understand the general operation of all office equipment such as a computer, printer, copier, and calculator/10-key.
• The ability to use Microsoft Word, Excel, Outlook, and other software programs to meet the needs of the position is essential.
• Demonstrated ability to work in a fast-paced environment where responsibilities frequently change.
• Ability to work both independently and as part of a team.

• Attention to detail and a commitment to safety.
• Effective communication skills and a willingness to learn from more experienced team members.
• Team-oriented mindset with a focus on supporting shared goals.
• Flexibility to adapt to changing operational needs.
• Ability to handle the physical demands of an outdoor work environment.
• Ability to mentor and lead entry-level field technicians and 3rd party labor as required
• Foster positive relationships with colleagues and supervisors.

• PEC/Safe Land certification.
• Forklift and Aerial Lift training (as required).
• Rigging Training.
• H2S…