Field Operations Supervisor

About Us

Welcome to Service Master Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer‑first approach, we tackle challenges with compassion and professionalism.

Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At Service Master Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast‑paced, ever‑evolving restoration industry.

With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.

The Fields Operations Supervisor position is a hands‑on role requiring an experienced leader to take responsibility for the company’s efforts to champion customers after disaster strikes their homes and businesses. The Field Operations Supervisor role is instrumental in ensuring team members are furnished with accurate industry knowledge by providing hands‑on training while executing quality assurance checks on assigned losses.

• Lead and perform restoration tasks such as water extraction, drying, decontamination, and repair according to industry best practices and project specifications.
• Provide ongoing support and guidance to new hires and existing staff to ensure optimal performance.
• Regularly inspect work sites and processes to ensure compliance with safety and quality standards.
• Communicate directly with clients to explain the restoration process, address concerns, and provide regular updates on project progress.
• Operate and maintain restoration equipment and tools, ensuring they are in good working condition and used safely.
• Coordinate internal and external resources for the flawless execution of projects.
• Ensures job sites excel OSHA safety standards.
• Actively participates in the on‑call schedule.
• Produce required paperwork to accurately estimate including daily sign in sheets, photos, job notes, and moisture readings.
• Other duties as assigned or apparent.

Required

• 5+ years of relevant industry experience
• Organizational skills
• Strong Problem‑solving/Decision‑making capabilities
• Analytical thinking
• High Emotional Intelligence
• Fluent in industry standards and protocols
• Must possess a valid driver’s license and maintain a satisfactory driving record.

Preferred

• IICRC Certification
• Lead Certification
• OSHA 10/30/40 Certification
• Previous experience with Docu Sketch, Mica, or Restore 365

This is an in‑field position that requires frequent travel to and from active jobsites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; personal protective equipment or PPE will be provided.

Jobsites may or may not have electricity; expect to work in heat/cold, wet/humid, and dry/arid conditions.

Physical Demands

This position will typically require the employee to stand or walk for extended periods of time and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often for this position.

We offer a comprehensive benefits package designed to support your well‑being and financial security. Our offerings include:

• 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
• Health Insurance: Access quality medical coverage to keep you and your family healthy.
• Health Savings Account (HSA): Enjoy tax‑advantaged savings for medical expenses, paired with our high‑deductible health plan.
• Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
• Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain…