Senior Customer Manager

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future.

Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications.

Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30countries and employ approximately
36,000 people. Dow delivered sales of approximately $43 billionin 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer‑centric, inclusive and sustainable materials science company in the world by visiting  .

Dow has an exciting opportunity for a Senior Customer Manager with special focus in Dow Packaging & Specialty Plastics (P&SP) business for rigids and pipe segment. This role has a preferred location of Houston, TX or Midland, MI. Will also consider Virtual office
- United States.

The Senior Customer Manager manages the sales of medium/large, complex and geographical diverse accounts with the key objective to maintain, then grow in alignment to the sales/marketing plan. This includes capturing, probing, and identifying sales opportunities with customers, as well overseeing orders and maintenance on customer accounts. You will also have responsibilities in the areas of assisting customers, delivery solutions and ensuring customers follow established Dow P&SP sales practices.

• Manages account portfolio - prepares and implements account plans.
• Leads and coordinates customer relationships.
• Develops and executes sales/marketing plan, delivering both value and volume.
• Collects and utilizes market intelligence to shape sales/marketing plan.
• Leads/conducts negotiations and implements price change.
• Collaborates with other function(s) stakeholders to deliver improving CX results.
• Uses CRM, DSR, CMT, Smart Pricing at “expert” level.
• Delivers growth, including cross business opportunities.
• Understands short vs long term trade offs and is able to articulate them for win solutions.

• A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant.
• 7+ years experience in technical/sales/marketing/commercial related positions is required
• A valid U.S. driver’s license is required.
• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

• A degree discipline in business, chemistry or engineering is preferred.
• Strong Sales excellence experience
• Prior customer relationship building experience
• Packaging or Polyethylene experience and/or knowledge

• Negotiation: Negotiation is a dialogue between two or more people or parties intended to reach a beneficial outcome over one or more issues where a conflict exists with respect to at least one of these issues. It is an interaction and process between entities who aspire to agree on matters of mutual interest, while optimizing their individual utilities. This beneficial outcome can be for all of the parties involved, or just for one or some of them.
• Action Oriented
  :
  Action Oriented refers to someone who is willing or likely to take practical action to deal with a…