Medical Office Nurse LPN - ENT; Midland

Summary

Eligible for a $2,500 Sign On Bonus for a two year commitment

Under direct supervision of the provider, the employee will be responsible for patient assessment and care, and for maintaining appropriate documentation. The position requires basic knowledge of specialty and/or primary care and the ability to assess, plan, implement, and evaluate care for patients. The employee is responsible for coordinating care to assure that high‑quality, compassionate patient care is delivered, overseeing patients at the office locations, and acting as the liaison with other organizations and departments.

The employee may be required to order medical, pharmacy, and office supplies to manage patient care and must assure compliance with My Michigan Health policies and procedures, OSHA guidelines, CLIA regulations, and all appropriate regulatory agencies. The employee will coordinate with and train new employees, students, and float staff as required. Patient education, assistance with specialty care modalities, symptom management, and emergency availability are also part of the role.

The employee will monitor for compliance and the effects of care management with high‑risk patients, educate on prescriptions, and teach patients and families about medication reasons and side effects. General office duties such as data entry, filing, telephone, and equipment use are performed as needed. Expectations may vary slightly depending on the assigned practice; the immediate supervisor will clarify responsibilities.

• (30%) Triages all calls, schedules daily urgent/emergent add‑ons, receives and relays test results. Supports, directs, and refers patients for consults and/or testing and insurance pre‑certification and documentation.
• (30%) Greets patients and/or family, performs routine pre‑examination procedures including vital signs, and records objective and subjective data concerning the presenting condition. Updates and maintains an accurate patient record by performing (but not limited to) order reconciliation, secure messaging (if available) and other tasks as assigned. Performs medication reconciliation, enters allergy reaction type, and processes refills within the scope of certification.
• (20%) Assists provider with examinations and procedures.
• (20%) Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set‑up after a procedure. Disposes of contaminated supplies and sterilizes medical instruments.

OTHER

DUTIES AND RESPONSIBILITIES:

• Provides complete patient assessment, as indicated within the scope of the practice.
• Performs patient care measures including injections, minor dressing changes, and obtaining blood specimens. Some departments may require competency in procedures such as electrocardiogram (EKG), Pulmonary Function Test (PFT), Ankle Brachial Pressure Index (ABI), and Non‑stress Test (NST).
• Assists in maintaining a clean and safe environment for patients and co‑workers. If applicable, may be required to travel to satellite clinics.
• Uses necessary computer functions in the office setting:
  Michigan Automated Prescription System (MAPS), Michigan Care Improvement Registry (MCIR) Practice Management, Electronic Medical Record, Laboratory Information System (LIS), Emageon, dictation systems, and any other necessary programs.
• Demonstrates critical thinking for patient management.
• Maintains a high level of confidentiality and ensures patient rights in accordance with HIPAA.
• May perform clerical duties—filling out insurance forms, correspondence, arranging hospital admission, answering the telephone, updating/filing patient’s medical records.
• Orders supplies and medications.
• Maintains a system for accurately documenting and coding patient conditions in the medical record as per policy.
• Participates in annual review for quality and completeness as necessary.
• Provides for age‑specific needs of the population served according to standards and policies/procedures evidenced by observation, documentation, and peer feedback.
• Performs other related duties as assigned.
• Demonstrates competency in Microsoft Windows. May be required to participate in further learning opportunities offered by…