Case Manager

Job Summary

General Description:
Work collaboratively with other treatment professionals within a clinical team to engage, educate, communicate, and coordinate care with consumers and families specific to their mental and physical health needs for a whole health approach to care. Responsible for coordinating an array of services under the functions of case management/supports coordination including person centered planning, assessing, linking and coordinating of services, monitoring, and advocating responsibilities regarding the needs of individuals.

Case Managers work with individuals and families with intellectual/developmental disabilities, acute or long-term mental illness, and co-occurring substance use disorders. Their aim is to instill hope and provide care and support using a person-centered approach to help individuals and families establish and achieve personal meaningful goals.

Uses guided discovery to help individuals/families identify the presenting problem, understand their needs, and build rapport. Completes psychosocial assessment to identify services and supports needs. Supports individuals/families in the development and review of a Person-Centered Plan which includes interventions to enhance or restore the capacity for social functioning, linking to needed services and resources, and monitoring efficacy of the plan and service delivery.

Demonstrates understanding of the Home and Community Based Settings Final Rule within the person-centered planning process. Engages, activates and motivates individuals and families to foster growth and opportunities for change to assist individuals and families to achieve their desired outcomes. Provides support, skills training, and psychoeducation specific to identified areas of focus. Actively works with the treatment team to engage and build rapport between the consumer and all members of the treatment team for increased access to care and services, decreased wait times, and improved treatment outcomes.

Case Managers are responsible for monitoring the consumer s overall status and communicating updates with other members of the treatment team. Conducts crisis screenings and interventions, as well as crisis and safety planning. Provides backup to Crisis Mobilization Intervention Team (CMIT) as needed. Assists individuals/families in finding necessary resources related to social determinants of health, such as housing, food security, education, and transportation.

Advocates on behalf of the person with other community partners. Addresses health and safety issues using a whole-health approach with the individual (and, if appropriate, the guardian) by coordinating care with other healthcare providers and insurers. Assists the individual in becoming an active member of their community. This will be done by linking the individual with needed services, community activities and coordination of same.

Monitors the person-centered process through contacts with the consumer, consumer s family, community members, and other evidence. Completes the necessary record keeping functions as defined by CMHCM and assists the individual in accessing all potential entitlements needed. Provides back-up to other staff, participates in staff meetings, attends court hearings, coordinates with other agencies and provides consultation to staff. May also include tasks specific to serving consumers outside of the agency s six county catchment area.

Examples of these duties include:
Monitoring state hospital admissions/continuing admission criteria, completion of consult notes related to Center for Forensic Psychiatry (CFP) referrals, and monitoring of Not Guilty for Reason of Insanity (NGRI) cases.

General Education: Bachelor s Degree in Social Work, Psychology, Sociology, Nursing, Criminal Justice, or comparable degree

Training: Motivational Interviewing and Trauma Informed Care training preferred.

Job-Related Experience:
Sufficient experience to perform the position at a satisfactory level required. Experience related to the appropriate recipient population preferred. Three years of experience with children and families preferred when providing services to children.

Licenses/Certification: LLBSW or LBSW preferred but not required. Valid driver s license while operating vehicle on agency business.

Knowledge:
Knowledge of Person-Centered Planning; the characteristics and social aspects of mental and emotional disturbances; basic principles and techniques of psycho-social assessment, treatment planning, crisis intervention, mental health therapies, behavioral modification techniques, and community organization/intervention. Knowledge of legal systems, community agencies, and health, mental health, and social welfare programs. Knowledge of pertinent regulations, medications, and daily living skills.

Skills:
Computer and telephone skills.

Abilities:
Ability to establish and maintain rapport with each consumer; determine…