Loan Servicing Specialist

Dow Credit Union | Midland, MI Loan Servicing Specialist

The Loan Servicing Specialist is responsible for protecting Dow Credit Union's security interests in its consumer and real estate loan portfolios. This position ensures the accuracy and integrity of loan documentation, maintains compliance with insurance, tax, escrow, and regulatory requirements, and delivers exceptional service to members, vendors, and internal partners. The Loan Servicing Specialist plays a critical role in safeguarding collateral, supporting regulatory reporting, and ensuring a high-quality servicing experience throughout the life of the loan.

This position earns a competitive minimum starting rate of $19 an hour
. We provide terrific benefits
, including quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO). If this sounds like the right opportunity for you, apply today!

In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 84,000 members across all 50 states and in over 40 countries and have over $2.5 billion in assets.

Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.

In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay
, excellent benefits
, and a positive work culture
. We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer.

• Be the calm, capable go-to for members, vendors, and partners-service first, always.
• Audit newly closed mortgage loans to confirm documents + system data are correct and complete.
• Keep insurance and tax tracking tight: homeowner/flood coverage, property tax status, and required updates.
• Step in when needed: coordinate with tracking vendors, handle delinquent tax/insurance situations, and complete protective actions when required.
• Build and maintain escrow accounts, run disbursements, and prep annual escrow analysis disclosures.
• Manage key servicing items like PMI tracking/cancellations, and support claims related to debt protection/GAP when applicable.
• Keep files and loan images organized, protected, and easy to access (without losing a single detail).

• Solid understanding of loan servicing + real estate lending basics (or the motivation to learn fast).
• Strong accuracy, follow-through, and comfort juggling multiple priorities.
• Confident communication-clear, kind, and professional, even under pressure.
• Discretion with confidential member information.

• High school diploma required
• 1 year member/customer service, lending, or call center experience required
• 1–2 years consumer/mortgage loan servicing experience preferred
• No certifications required