Patient Triage Advisor - Lung Cancer Screening

Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life‑saving appointments. This is a rewarding opportunity to make a real difference in peoples lives while working in a fast‑paced, supportive environment.

What you'll do:

• Handle inbound and outbound calls to schedule and manage patient appointments
• Complete telephone triage consultations to assess eligibility
• Maintain accurate patient records and data for reporting
• Escalate issues and ensure follow‑up appointments meet NHS guidelines
• Deliver excellent service while supporting patients from all backgrounds

• Experience in a customer or patient-facing role
• Strong communication and organisational skills
• Understanding of patient confidentiality and data protection (GDPR)
• Comfortable working with internal systems and quality assurance processes
• Confident handling queries with empathy and professionalism

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high‑quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people‑focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high‑quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.

Patient Triage Advisor – Lung Cancer Screening
Location: Universal House, Erf Way, Middlewich.

Please note:

The nearest bus stop is approximately one mile away, so we recommend that applicants hold a valid driving licence for ease of travel.
Salary: £23,809.50 + Commission
Hours: Full-time | 8-hour shifts between 8 am – 8 pm, Monday to Friday (flexible working pattern), working 1 Saturday per month 8 am – 12 pm

InHealth Group

Universal House, Erf Way

Middlewich

CW100QJ

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