Technical Project Manager

Requisition Number: 793134
Duration: 02/09/2026 06/30/2026
Schedule: Monday Friday, 8 hours per day, 40 hours per week
Work Arrangement: Hybrid
Percentage Remote: Approximately 75% remote
Interview Type: In-person
Residency Requirements: Continental United States preferred
Visas Accepted: USC, GC, GC EAD, H1B

Work Location (Onsite as Required):
700 South Eisenhower Boulevard, Middletown, PA 17057
2850 Turnpike Industrial Drive, Middletown, PA 17057

Our client is seeking a senior Technical Project Manager to support enterprise-scale IT initiatives within a complex tolling and transportation environment. This role operates within the IT Project Management Office and is responsible for end-to-end delivery of highly integrated technology projects spanning software development, enterprise architecture, infrastructure, contact center platforms, and enterprise toolsets.

This is a hands-on delivery role requiring strong governance discipline, deep technical awareness, and proven experience leading tolling back office implementations through cutover, go-live, and post-production stabilization.

• Serve as a key member of the IT Project Management Office

• Plan, execute, and deliver complex IT projects across software development, infrastructure, enterprise architecture, and platform implementations

• Manage projects through the full PMBOK-aligned lifecycle including initiation, planning, execution, monitoring and control, and closeout

• Define scope, gather and refine requirements, and align business and technical objectives

• Develop and maintain detailed project schedules, roadmaps, RAID logs, communication plans, and quality frameworks

• Coordinate internal teams, contractors, system integrators, and vendors to deliver milestones and contractual commitments

• Produce and maintain project documentation including meeting minutes, status reports, business process plans, test artifacts, and change control documentation

• Identify, analyze, and manage risks, issues, and dependencies across interconnected technical and business environments

• Lead governance forums, steering committees, and stakeholder working sessions

• Oversee implementation and integration of contact center solutions, telephony and IVR systems, middleware, payment platforms, PCI-compliant workflows, and third-party interfaces

• Collaborate with infrastructure and security teams to ensure compliance with IT security standards, architectural roadmaps, and regulatory requirements

• Plan and coordinate go-live and cutover activities including readiness assessments, deployment execution, stabilization, and operational handoff

• Support QA, testing, UAT, onboarding, offboarding, and operational readiness activities

• Fully document all deliverables including technical and functional designs, diagrams, test plans, impact analyses, lessons learned, and best practices using client-provided templates

• Build and maintain strong working relationships with business owners, sponsors, vendors, and technical teams

• Lead and participate in enterprise system project team activities

• Work independently while managing multiple priorities

• Adhere to all published client standards, policies, procedures, and IT governance requirements

• Minimum 7 years of experience delivering IT projects of varying size and complexity

• Minimum 5 years of hands-on experience planning and executing a tolling Back Office system, including cutover and go-live activities

• Strong mastery of PMBOK project management standards

• Expert proficiency managing scope, schedule, quality, communication, resources, vendors, change, and integration

• Hands-on delivery experience using Agile frameworks including SCRUM and SAFe

• Working knowledge of ITIL and ITSM processes including incident, problem, change, release, and configuration management

• Experience implementing contact center platforms, telephony solutions, payment systems, and middleware or integration technologies

• Familiarity with enterprise architecture principles, governance models, and ecosystem impact analysis

• Understanding of IT infrastructure components, security fundamentals, and PCI compliance requirements

• Proven ability to lead cross-functional teams, manage conflict, and drive alignment

• Strong vendor management experience including oversight of system integrators and solution providers

• Experience developing and validating test scripts, supporting QA cycles, and overseeing UAT

• Strong written and verbal communication skills, including executive-level reporting

• Demonstrated ability to document technical and business processes, workflows, and operational playbooks

• Bachelor's degree in Information Technology, Information Systems, Business Management, or a related field

• Work is remote by default with required onsite presence approximately one week per month in Middletown, PA

• Mandatory onsite orientation for equipment pickup and onboarding

• In-person interviews and stakeholder work sessions will be conducted onsite

• Post go-live…