Salesforce Engineering Lead

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life‑saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

We are looking for an accomplished Salesforce Service Cloud Lead Engineer to help deliver scalable, high‑performance solutions on the Salesforce platform. You will blend deep technical expertise with thought leadership, guiding both strategy and execution for Service Cloud capabilities across the enterprise. You will partner with Product Owners, Business Analysts and engineering teams to transform customer service operations through Salesforce solutions.

Using standard out of the box functionality, you will write code and perform testing and debugging of applications and complete documentation and procedures for installation and maintenance
. May work with users to define system requirements and/or necessary modifications.

• Opportunity to shape the future of customer service technology.
• High visibility across the organization.
• A thought leadership role with both strategic and hands‑on impact.
• A platform to drive innovation on one of the most powerful CRM ecosystems.

• Be a primary technical authority for Salesforce Service Cloud
  , including case management, Omni‑Channel, CTI, Knowledge, Digital Engagement, and automation features.
• Lead/Collaborate on end‑to‑end solutions that align with enterprise standards, scalability requirements, and long‑term platform strategy.
• Lead the development of necessary custom components using Apex, Lightning Web Components (LWC), Flows, and integrations
  .
• Establish and enforce best practices for configuration, coding, testing, and deployment.
• Experience with AI Capabilities (Git Hub CoPilot, SFDC Einstein, SFDC Agentforce, etc.)

• Translate requirements into technical designs and implementation plans.
• Help oversee development activities, ensuring high‑quality, maintainable, and secure solutions.
• Guide integration efforts with external systems using REST/SOAP APIs, middleware, and event‑driven architectures.
• Lead/Conduct code reviews, performance tuning, and troubleshooting for complex issues.

• Follow and maintain architectural standards, data models, and integration patterns.
• Optimize Service Cloud features to improve agent productivity, case resolution, and customer experience.
• Evaluate new Salesforce releases, features, and App Exchange solutions for continuous improvement.

• Partner with Product Owners, Business Systems Analysts, Engineers, Dev Ops and other cross‑functional teams to shape the roadmap.
• Provide technical mentorship to developers, admins, and junior engineers.
• Communicate complex technical concepts to non‑technical stakeholders with confidence.

• Bachelor's Degree or equivalent years of relevant work experience.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• 8+ years of relevant work experience including hands‑on Salesforce development experience, with at least 3 years focused on Service Cloud
  .
• Proven experience acting as a solution/technical lead.
• Strong proficiency in:
  • Apex, LWC, Visualforce
  • Salesforce Flows and automation tools
  • Integration technologies (REST, SOAP, Mule Soft, Kafka, etc.)
  • Data modeling and security architecture
• Deep understanding of Service Cloud capabilities:
  Omni‑Channel, Case Management, Knowledge, CTI, Digital Engagement, Entitlements, and SLAs.
• Experience…