Pharmacy Customer Service Associate

Pharmacy Customer Service Associate – Walgreens

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$16.00/hr - $18.00/hr

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist under direct supervision with pharmacy practice, entering patient and drug information and processing prescriptions using pharmacy systems.
• Engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions to ensure a positive experience.
• Models and shares customer service best practices with team members, including greeting, eye contact, courtesy, proactive help, need identification, and full satisfaction.
• Recommends items for sale, trade‑up and companion items to customers.
• Registers customer purchases, collects cash, distributes change, processes voids, returns, rain checks, refunds, and exchanges.
• Takes customers to OTC aisle to assist in locating products.
• Maintains counters and shelves clean and well merchandised, takes inventory, and maintains records; checks in and prices merchandise as directed.
• Performs duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager including entering patient and drug information, filling prescriptions, verifying medicine, checking for interactions, and supporting scheduling and workflow.
• Reports prescription errors immediately to pharmacist in accordance with Company policies and the Quality Improvement Program, and reviews the Walgreens Pharmacy Code of Conduct.
• Adheres to Walgreens policy on Good Faith Dispensing during prescription dispensing activities.
• Handles telephone calls not requiring personal pharmacist attention, including physician calls.
• Processes manual claims for third‑party prescription services promptly and performs other clerical duties as assigned.
• Supports pharmacy inventory management, including ordering, unpacking, checking, storing shipment of pharmaceuticals, filing claims for overages, shortages, or damage.
• Ensures compliance with state and local laws for regulated products such as alcoholic beverages and tobacco.
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise; completes resets and revisions as directed.
• Assists in separating food items and product placement per policies, rotates consumable stock, and ensures first‑in, first‑out handling.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo, poster print, and creative machine services.
• Assumes web pick‑up responsibilities, monitors orders, picks items, and delivers orders to customers.
• Assists with exterior and interior maintenance to keep store clean and orderly.
• Complies with all company policies and maintains respectful coworker relationships.
• Completes special assignments and other tasks as assigned.

• Earns and maintains PTCB certification through the designated training program and/or state required certification/registration.
• Attends training, completes PPLs, and acquires continuing education credits, maintaining knowledge of healthcare and pharmacy developments.

• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer strong math skills for accurate prescription filling (counting, measuring, weighing).
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The role will remain open until filled. To review benefits, please :

Not Applicable

Full‑time

Other