Supervisor- Patient Access

Overview

The Supervisor of Patient Access is responsible for the daily operations of the assigned unit. This position manages timely collection of demographics, financial, and regulatory information to assess the hospital’s financial and compliance risk related to the delivery of patient care. Responsibilities include timely collection of patient co-pays, deductibles, and coinsurance balances; negotiating acceptable payment arrangements or medical bank financing and/or evaluating referrals to public assistance programs.

This position is also responsible for statistical, budget, and policy and procedure manual preparations.

• Manage daily operations of the assigned unit in Patient Access.
• Ensure timely collection of demographics, financial and regulatory information to assess financial and compliance risk.
• Collect patient co-pays, deductibles, and coinsurance balances; negotiate payment arrangements or medical bank financing; evaluate and refer to public assistance programs.
• Prepare statistical reports, budget, and policy and procedure manuals.

Education

• Minimum Level of
  
  Education Required:
  
  High School completion / GED
• Preferred educational qualifications:
  Associate degree
• HFMA CRCR within two years of role.

• Minimum Level of Experience
  
  Required:
  
  1 - 3 years of job-related experience
• Prior job title or occupational experience: 2-4 years customer service experience
• Prior specific functional responsibilities:
  Experience in Microsoft Office
• Preferred experience:
  
  Knowledge of healthcare laws and working in hospital EMR systems.

• Must have excellent communication skills, proven leadership abilities, and advanced interpersonal skills to lead staff and maintain effective communications with patients, physicians, visitors, and internal employees.
• Analytical skills to examine and make recommendations in all areas of responsibility.
• Proven problem resolution skills including employee counseling, patient/physician/ancillary department issues, and equipment malfunctions.