Pro Customer Service​/Sales

Pro Customer Service/Sales – The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey—from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on each project’s unique needs. Responsibilities include meeting monthly sales goals and other performance metrics; assisting at the Pro Desk, loading materials, managing deliveries, and offering specialized paint and product knowledge. Collaboration is key: team members work together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

The team also supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

• Develop and maintain professional relationships with Pro customers.
• Proactively drive sales through product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and performance metrics.
• Assist at the Pro Desk, load materials, manage deliveries, and provide specialized paint and product guidance.
• Collaborate with team members to maintain safety, cleanliness, and inventory accuracy.
• Resolve delivery issues and communicate Home Depot’s value proposition to customers.

• Experience in sales or customer service within a retail or industrial setting is preferred.
• Strong communication skills and the ability to build rapport with professional clients.
• Ability to meet and exceed monthly sales goals and other performance metrics.
• Knowledge of safety practices and the ability to follow Home Depot’s safety standards.
• Bilingual communications skills may be preferred at certain locations; language requirements vary by customer needs.