Social Services Caseworker & Office Assistant

Social Services Caseworker & Office Assistant

Apply for the Social Services Caseworker & Office Assistant position at The Salvation Army USA Eastern Territory
.

• Base pay: $16.94/hr – $20.00/hr
• Location:
  
  Middletown Corps (Middletown, CT)

• Status:
  Part-time, Non-Exempt
• Hours per week: 24
• Schedule:
  
  Tuesday – Friday, 9:00 am – 3:00 pm (includes one 15‑minute paid break per day)

• Provide basic receptionist and office duties.
• Assist with emergency assistance services to individuals in need, including food, rent, utility assistance, referrals, and holiday toys.
• Coordinate food pantry operations, track and report statistical data.
• Promote community programs offered by the Corps.
• Assist with Christmas toy and food basket programs.

• Adhere to the guidelines in The Salvation Army’s Employee Manuals and the dress code.
• Answer phones, filter out telemarketers, take messages, and manage incoming faxes.
• Assist with holiday assistance programs, such as Adopt‑a‑Family, Angel Tree, and Holiday meals.
• Support daily operation of Emergency Assistance Programs—including interviews, referrals, and client assistance.
• Perform office tasks: typing, filing, mailing, ordering supplies.
• Attend community meetings and maintain a clean, orderly office and reception area.
• Respond to emails within one to two business days.
• Complete client documentation, including case notes, and secure confidential records.
• Coordinate food pantry aspects: orders, receiving, stocking, inventory.
• Create, update, and distribute Corps’ brochures and flyers.
• Collaborate with Corps Officers to resolve client situations.
• Greet clients and provide necessary forms.
• Interview, train, and supervise community service volunteers.
• Inform the Corps Officer of community needs and potential revenue sources.
• Maintain a database of community resources for client referrals.
• Ensure confidentiality of all client interactions.
• Schedule appointments for clients as appropriate.
• Provide direct services: intake, assessment, referrals, advocacy, and material assistance such as food, clothing vouchers, furniture vouchers, and personal hygiene items.
• Refer clients for spiritual guidance to Corps Officers.
• Represent The Salvation Army professionally and positively.

• High school diploma or equivalent (associate degree in social work or related field preferred).
• Minimum of two years of work or volunteer experience in social services or related field.
• Strong verbal and written communication skills.
• Ability to follow written and verbal instructions, organize responsibilities, multitask, and work independently.
• Ability to thrive in a fast‑paced, ever‑changing environment.
• Bilingual in English and Spanish strongly preferred;
  English proficiency required.
• Demonstrated ability to engage with diverse populations and maintain discretion, integrity, and confidentiality.
• Detail‑oriented with keen attention to accuracy.
• Excellent time‑management skills and high energy level with solid work ethic.
• Working knowledge of community resources.
• Strong customer‑service skills and teamwork.
• Proficiency in Microsoft Office.
• Valid driver’s license with a clean driving record.
• Completion of KeepSAfe and other required training upon hire.
• Commitment to promote and respect the mission of The Salvation Army.

• Short‑term disability coverage (no cost to employee)
• 403(b) tax‑deferred annuity plan
• Generous paid time off, including holidays, vacation, and sick leave
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Opportunity to make a difference every day!

Learn more about The Salvation Army’s Southern New England Division at (Use the "Apply for this Job" box below)..

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.