Processing Technician - CL

Introduction

Are you seeking career growth within the State of Connecticut? If so, consider this new and exciting opportunity! The State of Connecticut,Department of Emergency Services and Public Protection (DESPP) is currently recruiting for aProcessing Technician to work independently in the Special Licensing and Firearms Unit. WHAT WE CAN OFFER YOU Visit ourNEWState Employee Benefits Overview page! Professional growth and development opportunities A healthy work/life balanceto all employees The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.

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This position is full time, following a second shift schedule, 40 hours per week, 10:30 AM - 7:00 PM, Monday through Friday, with the possibility that the shift could change due to department needs and is scheduled for all non-premium holidays. Our office runs seven days a week with optional overtime and have one satellite office (Bridgeport) that may require occasional coverage.

This Processing Technician position will handle heavy telephone/public contact; examine incoming material/application for accuracy, completeness and conformance to state statutes and regulations. In this position you will also handle data entry of applicant credentials which are processed and related correspondences associated with fees generated, whether accepted, rejected or refunded. You will utilize COLLECT system inquiry screens to check criminal history to determine if an applicant is eligible to purchase a firearm, obtain a pistol permit or other specialized license(s).

As a Processing Technician you will also take photographs, read and interpret complex laws and regulations as well as review criminal records from our state and other states. You will respond to internal and external inquiries for information and assistance as well as process fees and maintain financial records. This position’s primary responsibility is to carry out a complete processing service, solely by this candidate and will include but will not be limited to:
Knowledge of office systems and procedures;
Interpersonal skills;
Oral and written communication skills;
Ability to read, understand and apply laws, regulations and guidelines;
Ability to organize and manage workflow;
Create and maintain a record keeping system;
Filing; data entry;
Ability to review documents for accuracy and completeness; and Ability to use most office equipment including computers, cameras, scanners, facsimiles and other electronic devices and the ability to use office software.

NOTE:

Candidates must possess a valid driver’s license and be flexible with their work schedule.

The DESPP is committed to protecting and improving the quality of life for all by providing a broad range of public safety services, training, regulatory guidance, and scientific services utilizing enforcement, prevention, education and state of the art science and technology. DESPP is structured on three key Strategic Pillars created by Commissioner Ronnell Higgins.
1. Operational Efficiency, Efficacy and Excellence Making decisions through the thoughtful and informed use of data Challenging the 'that's the way it's always been done' construct—i.e., thinking outside the box as to how we can improve Constantly seeking better results
2. Shared Fiscal Responsibility Recognizing our collective responsibility to steward the agency's resources Realigning planned budgetary actions to ensure that they are in taxpayers' interests Preparing together for potential budget stresses and fiscal challenges
3. Ethics and Accountability Critically and constantly measuring our practices against our policies Performing quarterly performance evaluations agency-wide to measure success and flag areas needing improvement Regularly engaging external partners for feedback and assessments Opening our doors to Connecticut students and workers for apprenticeships,internships, and career pathways For an inside look at what it's like to work as an employee for the State of Connecticut, please watch the video…