Enrollment Management Specialist

About CT State

Connecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success.

For more information about CT State Community College and the campus please visit Home - CT State.

Posted: March 3, 2026

Level: Community College Professional 14, 12-month, tenure track position

Employment Type: Standard

Hours: Full-time, 35 hours per week

Anticipated

Start Date:

May 2026

Work Location: CT State Middlesex, 100 Training Hill Road, Middletown, CT 06457

Work Modality: On-site;
Position is not remote

Closing Date: Applications must be submitted by 5:00 pm (EST) on Wednesday, March 18, 2026.

The Enrollment Management Specialist plays a critical role in ensuring the delivery of high-quality collaborative enrollment plans and seamless onboarding support that meets the diverse needs of all students and maintains compliance with FERPA and all applicable policies and laws.

Under the direction of the Campus Supervisor of Enrollment Services, the Enrollment Management Specialist is responsible for assisting in the delivery of a comprehensive, one-stop enrollment services experience to all credit students on their campus of the Connecticut State Community College. This position is accountable for contributing to the enrollment, registration, and retention operations of the College through effective performance in these essential duties:

• Assists the Campus Supervisor in delivering a comprehensive, one-stop enrollment services experience to all credit students within their campus of CT State Community College.
• Provide high quality customer service to prospective, new, and current students, as well as all staff, faculty, and the public.
• Provides front line support, answers phone calls and emails to assist students in areas such as the admissions application, applying to the college, residency status, the enrollment process, cost of attendance, etc.
• Oversight of all inbound and outbound communication through the general registration email account, including responding to all incoming emails and outbound email communications to students including promotion of upcoming events, enrollment information, school policies, dates and deadlines, or other college announcements.
• Reviews and processes applications for admission including screening documents such as transcripts, immigration and veterans’ papers and financial aid requests to evaluate them for completeness, students’ special needs and appropriateness for College programs.
• Advises prospective students and their families to identify academic and career areas of interest and discusses how those interests fit into a degree program, and assists them with the application process, applying for financial aid, and understanding the placement, advising, and registration process.
• Processes in-person registrations and completes other registration functions such as processing add/drops, withdrawals, change of major, researching and resolving registration and billing problems, document scanning of student records, etc.
• Interprets and communicates general college admissions and registration policies and procedures for the college community.
• Performing a broad range of administrative support duties to facilitate the admissions process including such tasks as composing and preparing correspondence to arrange candidate interviews and to provide general admissions information.
• Performing a broad range of administrative support duties to facilitate the admissions process including such tasks as composing and preparing correspondence to arrange candidate interviews and to provide general admissions information.
• Recommends and directs students to appropriate campus resources including Academic Advising, Career Counseling, Disability Services, Financial Aid,…