Community Manager

Join our Horizon Management Services, Inc. team! A woman-owned business committed to excellence. As a top workplace since 2019, we prioritize fostering a balanced work environment and collaborative culture.

Great opportunity for a "next step" career move! We are seeking a motivated individual to oversee the overall management of Parmenter Circle I and II in Middleton, WI.

Primary responsibility will be to ensure overall management of assigned properties.

• Utilize selection and retention strategies to maintain 100% occupancy level.
• Maintain knowledge and awareness of property competition and other conditions affecting leasing and operations.
• Complete all apartment tours, open houses, orientations, and marketing events.
• Conduct showings for interested prospects. Track weekly leasing and conduct all follow-up with potential residents including phone calls, emails, and written correspondences.
• Complete all lease signing and prescribed forms in accordance with Horizon's rental policies and procedures.
• Establish and maintain regular office and daily hours, ensuring adequate coverage on weekends.
• Recertifications as applicable.
• Prepare and oversee preparation of advertising and marketing plans. Track marketing plan to evaluate return.
• Place ads with approval from Director of Marketing/Leasing and manage accounts according to budget.
• Conduct Market Studies to remain competitive.
• Manage all waitlists for each property.

• Continue relationships with local senior centers, Chamber of Commerce, and other pertinent business partners.
• Send mailings to potential residents and follow up phone calls for leads.
• Group presentations and volunteer at local outreach.
• Participate with local seminars and Expos for Seniors.
• Hold information meetings and clinics on property and at outreach properties.

• Oversee on-site maintenance staff; delegate work orders and assist in prioritizing schedule. Supervise prompt scheduling of maintenance work. Make regular follow-up inspections on maintenance work performed.
• Make recommendations for physical repairs, replacements, and/or improvements and cost efficiency.
• Perform regular property inspections for cleanliness, curb appeal, and to ensure property is free of hazards.
• Ensure resident satisfaction.

• Oversee the general harmony and community atmosphere among residents. Handle all resident issues and complaints in a courteous and professional manner.
• Issue 5 day/14 day notices.
• Monitor resident delinquencies and accounts.
• Provide landlord references and referrals.
• Conduct resident surveys for retention.
• Conduct yearly apartment inspections.

• Maintain and enhance relations with prospects, residents, staff, and vendors.
• Complete budgets for both properties.
• Order turnover and repairs for property.
• Perform move-out inspections.
• Bill coding for all accounts.
• Expedite all building refurbishments and repairs.
• File and expedite all property insurance claims.
• Manage petty cash & laundry money for all properties as outlined in policy manual.
• Handle all resident transfers.
• Run monthly fire drills with the Resident Manager and/or Caretakers.

• Monitor income and operating expenses to meet budgetary goals and increase net operating income. Prepare annual operating budgets.
• Recruit, hire, evaluate, and appropriately discipline all direct reports. Maintain personnel records, conduct timely reviews and ensure adequate/appropriate staffing.
• Train site staff.
• Review and approve property payables and payroll in accordance with Company policies and procedures.
• Review market survey and work closely with Leasing Manager who will prepare monthly marketing plans and place ads in appropriate venues.
• Regularly evaluate market conditions and property comparables.
• Implement marketing plan. Make recommendations to improve marketing and leasing programs.

These secondary functions, if removed, would not fundamentally alter the job.

• Answer the telephone, write service/work requests, newsletters, file, monitor, and order office supplies and printed materials.

• Assist Resident Manager, if applicable, with resident social calendar.
• Participate in and/or host community and Horizon events for the property with assistance from the Activity Coordinator.

• Complete all documentation and reports as required, and submit to corporate office as outlined in Policy Manual.
• Perform leasing and compliance functions in accordance with Horizon's policies and regulations.
• Abide by all Fair Housing Laws applying to multi-family and Senior housing.

A. Education, Work Experience, Licenses and Certifications:

Education:

Minimum high school diploma or equivalent. Bachelor's Degree preferred.

Experience:

Prior property management experience required, preferably in a leadership role. Customer service experience is essential. Must have leasing experience. Fair…