Technical Support

This organization is a structured cabling company that secures contracts to install cabling for new build-outs across various businesses. In addition to new installations, the company also handles support contracts, responding to service calls involving connectivity and cabling issues.
For all on-site work, the organization partners with subcontracted cabling vendors who dispatch field technicians to customer locations. When those technicians encounter technical issues, they contact the support team (the team this role sits on) for guidance. The team supports cabling connectivity to devices within retail stores but is not responsible for supporting the individual devices themselves (e.g., kiosks, TVs, POS systems, cameras, routers, switches, or displays).

Position Overview:
Technical Support Coordinator

The Technical Support Coordinator is responsible for responding promptly to service requests, identifying root causes, coordinating resolutions, and communicating status updates in accordance with company best practices and any customer-specific process requirements. This role serves as an advocate for the customer while also considering operational efficiency and cost impact for the organization.

Primary Responsibilities

• Answer inbound calls from field technicians reporting status or requesting assistance
• Make outbound calls to technicians to gather updates or provide direction when extended time on-site or issue complexity requires frequent follow-up
• Ensure technicians' time on-site is used efficiently
• Document status updates and provide clear guidance to technicians working on service requests
• Confirm necessary on-site arrangements or equipment logistics before scheduling technician visits
• Enter brief updates into customer systems according to established company and customer guidelines
• Close completed service requests in internal and/or customer databases

This position supports field technicians working inside retail stores and shopping malls, assisting them with miscellaneous connectivity-related issues.

Shifts

• Sun-Thurs, 1pm-10pm (1-hour dinner break)
• or
• Mon-Fri, 1pm-10pm (1-hour dinner break)

Candidates may choose either shift.
This role is 100% on-site.
Start date: ASAP

Additional Contract Information

The team is responsible only for the connectivity portion - not the attached hardware. Technicians are cabling experts, but rely on the support desk for network-related troubleshooting.

Required Skills

• Network troubleshooting
• Support experience
• Router and switch fundamentals
• Problem-solving and issue diagnosis

Top Skills

• Network
• Support
• Router
• Switch
• Troubleshooting

Additional Qualifications

• High integrity and professionalism
• Strong team-oriented mindset
• Excellent communication skills
• Ability to prioritize the needs of the team and customers
• Customer-friendly demeanor

Job Type & Location
This is a Contract position based out of Middleton, WI.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Middleton,WI.
Final date to receive applications
This position is anticipated to close on Mar 6, 2026.
>

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack…