Field Service Technician

Field Service Technician

Company: HIAB Brasil (Hiab)

Location:

Middleton, MA, US

Compensation: $39.55‑$46.00 per hour based on skills and experience.

• $3,000 SIGN‑ON Bonus
• Comprehensive benefit package including health, vision, dental, company‑paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company‑paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job‑related continued education
• Referral Program
• Company cell phone, laptop and/or credit card for conducting company business

Perform service—including preventive maintenance, safety checks, corrective actions, upgrades and refurbishment—on equipment at external or Hiab locations according to Manager’s instructions. Contribute to productive customer relationships and follow best practice in all administrative and technical activities.

• Inspect, perform service, and troubleshoot maintenance tasks on equipment such as forklifts, knuckle boom cranes, loaders, liftgates, hooklifts, skip loaders, and hoists.
• Follow applicable safety rules, agreed working practices, and environmental requirements.
• Stay up to date with technical developments via internal service bulletins and complete technical courses when instructed by the District Service Manager.
• Respond to customer queries and concerns to maximize customer satisfaction & follow Hiab Customer Satisfaction Guidelines.
• Keep adequate records, maintain documentation, and submit daily reports in the format specified by the District Service Manager.
• Recognize sales opportunities and communicate to the District Service Manager.
• Coach and tutor junior colleagues and trainees as necessary.
• Conduct oneself at all times in a way that promotes a positive image of the Hiab brand and follow the rules of the Quality System.

• Ability to obtain and maintain a 1‑year DOT Medical Card (required).
• Valid Driver’s License (required).
• High School diploma or equivalent (required).
• 5+ years of mechanical, hydraulic and electrical operations experience.
• Appropriate diagnostic and troubleshooting skills.
• Own tools (required).
• Knowledge of, understanding of, and compliance with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions.
• 100% travel commitment.

As part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well‑being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

If you are excited about this opportunity, please submit your Resume/CV today for consideration.

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on‑road load‑handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on‑road load‑handling smarter, safer and more sustainable to build a better tomorrow.

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