Inbound Customer Service Adviser

Responsible for responding to and raising customer consumable orders via phone calls and emails from prospective and current customers.

Responsible for determining the need of each contact with the goal of achieving the best resolution.

Documents every call into the system.

Speak with customers in an empathetic and supportive manner to promote the most precise information relating to the issue.

Handles all calls in compliance with all the appropriate regulatory requirements outlined by the Standard Operating Procedures SOPs.

To provide an excellent customer experience.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website