Service Administrator

All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter.

Please note:

This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.

We’re looking for someone who is confident in using computers, as the postholder will use multiple web-based systems for recording client interactions and generating prescriptions, particularly in Excel and Google Sheets. The successful applicant will also have the experience or confidence to work on a public‑facing front desk, interacting with clients daily. These interactions can be challenging but rewarding, as you will see progress in their recovery journey first hand.

As part of this role, you will:

• Proactively support the smooth running of the administrative functions within the service
• Welcome clients to our service
• Maintain and create record‑keeping systems as required
• Receive and process referrals, screening, triage and comprehensive assessments, inputting NDTMS/demographic and personal details into computerised systems
• Support the service in meeting local health and safety requirements
• Generate prescriptions in preparation for signing by relevant clinicians
• Support the management team in maintaining high levels of data quality and information management
• Assist the wider team with commitments, including organising diaries, allocating, arranging, cancelling and rebooking meetings and events
• Take, transcribe and distribute formal minutes for meetings

This is a permanent contract working 37.5 hours per week.

• Demonstrable experience working in an office environment
• Ability to work effectively in a team and/or independently
• Successful track record of providing efficient and reliable administrative support
• Ability to build relationships with internal and external stakeholders
• Excellent IT skills, including Google and Microsoft packages and digital media

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• Two days paid volunteer leave per year
• Auto‑enrolment into We Are With You’s pension scheme
• Access to a Blue Light Card for savings on high‑street and online brands
• Flexible working opportunities and access to wellbeing services and resources
• Refer a Friend scheme offering £500 bonus for successful referrals after 6 months probation

As a leading charity supporting people with drug, alcohol and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Our service provides drug and alcohol services for adults, young people and families across Redcar and Cleveland as a member of the THRIVE partnership. We are the lead provider of THRIVE, an Integrated Domestic Abuse and Substance Use partnership, working alongside Harbour, Intuitive Thinking Skills and the Redcar and Cleveland Borough Council.

Closing date:
Friday 27th February 2026

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, accordingly, a submission for Disclosure and Barring Service check will be required.

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We welcome people from underrepresented communities and backgrounds to apply, including those with lived experience, disabilities, racialised communities, LGBTQ+ people, all ages and armed forces veterans. We are a Disability Confident Employer and offer a guaranteed interview scheme for candidates with a disability and for veterans who meet all the essential criteria for the role.