Technical Sales Representative

QAI Job Number: QAI-EESSGOH-

JOB TITLE: Technical Sales Representative

LOCATION: Middleburg Heights, OH

CATEGORY: Sales

CLOSING DATE: OPEN UNTIL FILLED

Founded in 1995 by a dedicated team of certification and testing experts, QAI Laboratories has established itself as a trusted independent third‑party testing, inspection, and certification organization. We proudly serve a variety of industries, including building, technology, and construction, providing cost‑effective solutions through our extensive in‑house capabilities and a global network of qualified affiliates. Our reputation for excellence is reflected in the strong recognition of the QAI name and logo within the certification community, driving our consistent growth in certification, testing, and inspection services.

QAI has an exciting career opportunity within the sales department. The Technical Sales position will play a key role in promoting QAI’s services by offering solutions to product manufacturers and designers to show conformance of products with Canadian, US, and international requirements. The ideal candidate will be someone who is positive, engaging, self‑motivated, an effective communicator, solutions oriented, responsive, skilled at developing internal and external customer relationships, keen on generating new business opportunities, and thrives in a team environment.

• Responsible for selling QAI’s services to potential clients within assigned unit.
• Become familiar with UL, CSA, and other standards, the US & Canadian standards system, implementation of standards towards product certification, testing, and inspection.
• Perform cold calls, send out emails, attend trade shows, association meetings, and other events to develop business and educate potential clients on QAI services and capabilities.
• Identify potential clients via research and networking.
• Prepare, issue quotes specifying applicable services, fees and credit terms.
• Work closely with QAI technical staff to position the service package.
• Maintain quote/order and lead levels in a sales database.
• Facilitate all sales transactions, completing all necessary tasks, paperwork & project assignment.
• Support marketing in the development of brochures, newsletters, videos and educational content within the assigned unit.
• Other duties as assigned by manager.

• Technical diploma in related field or equivalent industry experience.
• Have the aptitude for providing a superior level of customer service in a complex and often demanding business environment.
• Demonstrated a strong ability to build internal and external relationships.
• Excellent written/oral communication skills and superior presentation skills.
• Professional with at least 3 years of B2B Sales Experience.
• Possess strong working knowledge of MS Word, Excel, PowerPoint.
• Ability to work in a fast‑paced environment, independently and with team members.
• MUST be self‑motivated and assertive.
• Ability to travel (~25%).

• Experience working within the testing/certification industry.
• Knowledge of construction products, building or electrical codes, and test methods under ASTM, CSA, UL, EN/IEC, NFPA, and other standards.
• Experience working with diverse teams (engineering, operations, marketing).
• Possess the ability to read and understand policies, regulations, and standards.
• Previous Technical Sales experience in a service industry and/or B2B environment.

• Ability to listen and understand client’s needs, requirements, and expectations.
• Ability to communicate client needs, requirements, and expectations throughout the organization, as necessary.
• Ability to identify new business opportunities to contribute to QAI growth objectives.
• Ability to use word processing software and QAI’s CRM database – Zoho.

• Candidate must hold a valid driver licence.
• Candidate must hold a valid passport or be able to obtain a valid passport and be able to travel to international locations (mostly Canada, US travel).

At QAI, you will have the opportunity to put your aptitude, experience, knowledge, and desire to learn to the test. We make a…