Client Service Manager; Hybrid

Overview

About FBinsure, A Division of Patriot Growth Insurance Services
: FBinsure is a leader in providing insurance and risk solutions for our clients. Our mission, through the professionalism, education, and integrity of our employees, working in an innovative and technologically superior environment, is to continually improve our products and services to meet our clients’ needs, allowing us to share our prosperity with our employees and our communities.

The Person al Lines Client Service Manager (CSM) is responsible for providing excellent service to clients in a professional and pleasant manner. Individuals use their in-depth knowledge of company offerings to provide recommendations, explanations, and problem-solving to our clients.

This is a full-time, hybrid position reporting to our office located in Middleboro, MA. Computer equipment will be provided by the company upon hire.

• Provide an excellent client experience to personal lines clients on all inquiries and questions, primarily via email and phone, and appointments.
• Maintain appropriate documentation in accordance with guidelines.
• Navigate agency management system and rating software with ease and efficiency.
• Provide timely and accurate resolution to all billing related questions.
• Take first reports of claims, when the claims team is unavailable.
• Answer all policy and insurance specific questions in a positive and professional manner.
• Achieve estimated client monthly call goals.
• Actively attempt to upsell/round accounts to meet team goals.
• Answer specific coverage questions that require rating.

• 3 years experience preferred
• At least 1 year of experience in the P&C insurance industry
• High School Diploma/ GED
• Active Massachusetts Property & Casualty Insurance license (must obtain within 2 years of hire)
• Hours 8:00 to 5:00 PM with an optional hybrid WFH rotating schedule
• Required virtual Saturday and Thursday night rotation
• Excellent interpersonal and communication skills (both oral and written)
• Proficient with use of Microsoft Office Suite and products
• A passion for being part of a team that drives our company to industry leadership
• Ability to establish and maintain effective working relationships with both peers and clients
• Authorized to work in the U.S. without sponsorship

Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot’s collaborative model delivers resources and strategic support to its agencies.

Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Salary Range: $50,000 - $70,000 depending on the candidate’s experience

A wide salary range is posted for this position, and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing…