Commercial Loan Servicing Specialist

Rockland trust is searching for a Commercial Loan Servicing Specialist. This role will be responsible for performing all duties associated with servicing the Bank’s commercial and business banking loan portfolios. Provide superior customer service to the Bank's customers, lending units and branches. Maintain a comprehensive knowledge of the Horizon system, loan products and processes.

• Perform transactions and maintenance on Business Banking and Commercial loans.
• Process renewals, extensions and modifications for all products.
• Process advances, pay downs, payoffs and maintenance as assigned.
• Monitor, maintain and update rate and payment change records as required.
• Research and resolve servicing issues in support of lending units and customers within scope of authority and expertise.
• Ensure compliance with state and federal regulations, Bank policy and department procedures.
• Answer telephone inquiries for internal and external customers.
• Assist in developing and updating procedures.
• Perform any other duties and special projects as assigned.

• Minimum of two years’ experience in loan servicing. Comprehensive knowledge of the Horizon Loan System or similar servicing application.
• Excellent PC skills, including Microsoft Office products as well as FIS Horizon, nCino, Datascan and Sharepoint.
• Strong knowledge of the various types of financial instruments specific to the repayment of debt.
• Ability to work independently in a multi-tasking environment while meeting critical deadlines.
• Proven ability to solve complex issues and complete assigned tasks with minimal supervision.
• Strong interpersonal communication with a focus on providing excellent customer service.
• Must have excellent organizational skills; be detail-oriented, accurate and self-motivated.

At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they’re empowered to make a difference for our customers and communities.

As one of The Boston Globe’s “Top Places to Work” for the past fourteen years, we know that finding the right people is just the beginning. Through competitive benefits, enriching development opportunities, and a respectful and collaborative culture, we’ve built a workplace that enhances our colleagues’ lifestyle and inspires them to reach their full potential.

For over 116 years, we have been dedicated to strengthening the neighborhoods we live in and serve. Rockland Trust offers a wide range of banking, investment, and insurance services to help individuals and businesses work toward their financial goals with more than 120 branches located throughout Massachusetts, as well as commercial banking, investment management offices, and residential lending centers across Massachusetts and Rhode Island.

Rockland Trust is the Bank Where Each Relationship Matters®. In pursuit of that promise, we foster a respectful and inclusive work environment where everyone is given the chance and resources to succeed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Additionally, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job Identification 2316
• Job Category Operations
• Posting Date 01/09/2026, 10:01 PM
• Locations 30 South Main St, Middleboro, MA, 02346, US