Recreation Leader III - Building Attendant

Join the team that keeps Pleasanton’s community spaces thriving! The City of Pleasanton is seeking reliable and customer-focused building attendants to take on the role of Recreation Leader III - Building Attendant for Facility Rentals and ensure seamless experiences at venues like the Senior Center and Veterans Memorial Building.

Under the direction of the Recreation Coordinator, you'll serve as the on-site point of contact in a dynamic facility rental setting—assisting with room preparation and set-up of furniture and equipment, monitoring renters and guests for compliance with health, safety, and facility rules, opening and closing multiple locations, greeting the public and responding to inquiries, facilitating communication and resolving concerns with mature judgment, preparing shift reports as needed, and maintaining a professional, welcoming environment every step of the way.

You'll build strong relationships, provide excellent customer service, and collaborate in a team-oriented atmosphere to support community events and programs.

• A reliable and customer-focused recreation professional with experience in facility management and event support.
• Knowledgeable in areas such as facility protocols, safety procedures, customer service, and basic financial reporting.
• A collaborative and professional team player who values positive interactions with renters, guests, and colleagues.
• An excellent communicator who can interpret policies, provide clear guidance, and maintain composure in varied settings.
• Someone who thrives in a flexible, dynamic environment with varying schedules and facility needs.

• Assist with facility set-up, including furniture and equipment for rentals, classes, and meetings, and ensure proper clean-up and storage.
• Serve as the on-site City contact, greeting the public, answering questions, and responding to renter concerns or inquiries.
• Monitor facility use to ensure compliance with health, safety, and rental policies, interpreting procedures as needed.
• Open and close facilities at multiple locations, operate as the person-in-charge, and provide shift reports, including financial summaries if required.
• Interact with renters, guests, staff, and supervisors, facilitating communication, assigning tasks to volunteers if applicable, and resolving conflicts using mature judgment.
• Perform physical tasks such as lifting up to 50 pounds, moving equipment, and maintaining a professional appearance while working flexible hours, including evenings and weekends.

• Join a dedicated Community Services team.
• Engage in meaningful work supporting community events, classes, and rentals that enhance local facilities and services.
• Enjoy a supportive, flexible environment in a vibrant department committed to youth, adults, seniors, and programs.
• Contribute to an organization known for excellent community service and opportunities to positively impact daily lives.

• Managing flexible schedules, including weeknights, weekends, and varying hours.
• Handling interactions including resolving renter conflicts or addressing public inquiries promptly.
• Adapting to dynamic facility needs, such as physical set-up/clean-up and ensuring compliance in fast-paced rental environments.

• Highly collaborative, working closely with coordinators, staff, and renters to plan and execute facility uses effectively.
• Approachable and accessible, building positive relationships with the public, guests, and community members.
• Ethical and professional, upholding safety standards, city policies, and courteous service in all interactions.
• Adaptable, managing competing priorities across multiple locations and schedules.
• Proactive, identifying potential issues, facilitating solutions, and ensuring smooth operations for enjoyable facility experiences.

Possess current American Red Cross certification, CPR for the Professional Rescuer and all guidelines outlined in Title 22 (may be obtained after employment).

Knowledge of:

• Activity theory and philosophy.
• Activity/facility protocols.
• Activity equipment and facility care and use policies.
• Principles and practices of accurate money handling.
• City policies and procedures.

Skills:

• Possess CPR - First Aid - AED certification.
• Provide basic staff training.
• Develop and implement program marketing and promotion materials.
• Determine problems and facilitate solutions.
• Establish, facilitate and maintain effective working relationships.
• Provide excellent customer service.

Ability to:

• Develop program activities.
• Interact with staff and outside agencies and…