Food Program Specialist

General Responsibilities

• Provide on-site coordination of USDA food distributions in partnership with Food Distribution Technicians in compliance with program regulations.
• Complete customer check-in and other customer support at food distributions.
• Direct volunteers at food distributions.
• Provide quality professional customer service at all times.

• Determine eligibility of low-income households for CSFP at distributions across 15-county region.
• Ensure food distribution sites are in compliance with all relevant program regulations and procedures.
• Complete customer check-in at public food distributions.
• Direct traffic flow as needed at public food distributions.
• Facilitate customer enrollment at private food distributions.
• Maintain procedures for each distribution site and update to comply with new regulations or best practices.
• Record accurate customer enrollment and participation data in Food Bank Manager database.
• Add or remove customers to the participant reminder call list as needed.
• Complete or collect all required program documentation with accuracy, consistency, and compliance.
• Ensure commodity volunteers act in compliance with program regulations, including annual Civil Rights training.
• Maintain an accurate inventory count and reconciliation using First In, First Out (FIFO) standards.
• Participate in personal and professional development activities, including staff meetings, conferences, and training opportunities as identified and approved by supervisor.
• Perform other duties as assigned.

• Must possess a minimum of a High School diploma or equivalent.
• Experience in human services, specifically with low-income populations, preferred.

• Must have proficient computer skills (Word, Excel, Outlook, & Internet)
• Must complete annual USDA Civil Rights training.
• Current Michigan Driver’s License.
• Successful clearance of DHHS Central Registry and criminal history record check.
• Must have reliable transportation, valid driver’s license, valid vehicle insurance, and pass a motor vehicle check.
• Must comply with Agency smoke free and drug free policies.
• Understand the importance of daily work attendance.

• The employee must regularly lift and/or move up to 35 pounds.
• The employee is required to stand, sit, and walk for periods of time.
• Use hands to handle and reach with hands and arms.
• Be outside in the elements of all seasons.