Field Service Technician-Network Specialist

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

Overall responsibility for maintaining a highly reliable network of systems including the central office switch, carrier and transmission equipment, fiber electronics, business communication systems, and all other auxiliary equipment. Responsible for installation and maintenance of network infrastructure and circuits, as well as digital switch devices and cross‑connects. Participates on project teams and may lead projects. Familiarity with a variety of telecommunications concepts, practices, and procedures.

Installs, maintains, and repairs telecommunications products that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems); installs, maintains, and repairs switching equipment including carrier, DSAs, remotes and related transmission equipment as well as complex PBX systems. Services include Telephony, Video/CATV/DBS, Internet, and/or high‑speed networks.

The Field Service Technician‑Network Specialist has direct, face‑to‑face contact with our customers and is expected to be proactive with the sales of TDS services and products. Exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. Understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Products & services include Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing, and Non‑regulated CPE.

May be responsible for performing varied or additional duties to meet demands of TDS which may include duties of other Field Services Technician positions.

Due to in‑field support and on‑call requirements, the individual selected for this position will be required to reside within a 60‑minute driving distance from the Millington, MI warehouse located at 4712 Main St – Millington, MI 48746.

This position can be hired at either a Field Service Technician (requisition  # 2026‑28726), Field Service Technician‑Network (requisition  # 2026‑28727), or Field Service Technician‑Network Specialist (requisition  # 2026‑28728) level depending on the skills and qualifications of the candidate.

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products for new and existing customers. Installs, configures, maintains, and repairs PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T‑1s, and DS3s (carriers, paging & wireless). Identifies location of defective cable using various test equipment and repairs buried, aerial, and/or customer cable.
  
  Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies, and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities.
• Installs, troubleshoots, tests, repairs, and maintains central office equipment including switch, operating software, and other auxiliary equipment. Maintains backups to the switch, voicemail, fiber optic terminals, etc. Updates manuals and provides functional support, answering questions about features and functions.
• Provides advanced troubleshooting support techniques and corrections. Responds to “trouble” dispatches.
• Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc).
• Provides excellent customer service. Proactively educates and sells TDS…