Customer Service​/Sales Associates

Job Summary

Job Summary: Customer Service/Sales Associates at The Home Depot provide fast, friendly, and accurate service to customers by actively engaging with them to understand their needs and deliver complete project solutions. Associates are knowledgeable about products and services, use available tools and resources to educate customers, and work to drive sales through excellent customer experiences. This role requires collaboration, safety awareness, and a commitment to maintaining a clean, well-stocked, and customer-ready store environment.

• Greet customers promptly and professionally, creating a welcoming and helpful shopping experience.
• Actively seek out customers to assess needs, recommend products, and provide complete project solutions.
• Learn and maintain product knowledge using company tools, training programs, and hands-on experience.
• Guide customers through the sales process by qualifying needs, recommending solutions, and closing sales.
• Support basic customer needs in adjacent departments when required.
• Maintain in-stock conditions, proper pricing, signage, and overall cleanliness of assigned areas.
• Ensure all departments are safe, organized, shop-able, and visually appealing.
• Follow all safety policies and standards, complete required safety training, and immediately address or report hazards.
• Work safely to protect customers, co-workers, vendors, and personal well-being.
• Collaborate with Department Supervisors and team members across departments to meet store goals.
• Provide support across various store departments as needed.

• Building Materials.
• Décor.
• Electrical.
• Flooring.
• Garden.
• Hardware.
• Kitchen & Bath.
• Lumber.
• Millwork.
• Paint.
• Plumbing.
• Tool Rental.

• Department Sales Associate.
• Sales Specialist.
• Customer Order Specialist.
• Special Services Associate.
• Pro Account Sales Associate.
• Lead Generator.

• Strong customer service and communication skills.
• Ability to learn product information and apply it to customer needs.
• Sales-focused mindset with attention to detail.
• Ability to work in a fast-paced retail environment.
• Willingness to work flexible schedules, including evenings, weekends, and holidays.
• Ability to lift, move, and handle merchandise as required.
• Team-oriented with a positive attitude.

• Competitive hourly pay.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holiday pay, and sick leave.
• Tuition reimbursement and education assistance.
• Employee stock purchase plan.
• Merchandise discounts.
• Career development and advancement opportunities.
• Paid training and safety certification programs.

This position requires standing, walking, lifting, and working in both indoor and outdoor retail environments. Associates may use ladders, power equipment, and hand tools in accordance with safety training and company policy.

The Home Depot is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all associates.