Retail Store Manager

Wild Bill's Tobacco is hiring a Retail Store Manager for one of our retail locations.

As a Retail Store Manager, you will oversee store operations, including staffing, inventory, finances, and customer service.

• Recruit, interview, select and retain top talent.
• Motivate, coach, develop, lead and train store employees on an ongoing basis.
• Create opportunities to develop team’s product knowledge to be the expert.
• Develop team selling skills in order to meet or exceed sales goals.
• Manage and supervise a team of retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure all employees comply.
• Guide the team to identify, recommend and implement changes to improve productivity.
• Set clear performance expectations and ensure store team is trained in sales, customer service, and operations to meet company standards.
• Communicate priorities and sales‑driving information effectively to ensure store employees are equipped to maximize business opportunities.
• Maintain a clean, safe environment by complying with all health and sanitation procedures.
• Ensure the store is properly stocked with inventory and manage inventory levels and product ordering.
• Obtain product knowledge about all products as well as awareness of current product launches and promotions.
• Create relationships with customers to suggest products.
• Meet or exceed store sales and operational goals.
• Manage all store operations daily, including inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
• Assist customers with sales transactions and provide excellent customer service.
• Develop plans and follow up to maximize sales and drive consistent performance results.
• Identify performance opportunities and partner with District Manager to develop a plan to address and manage issues effectively.
• Stay informed on corporate communication, directives, initiatives, policies, and procedures.
• Implement store programs to increase efficiencies in sales, service, operations, and branding.
• Spend majority of business hours standing on the sales floor greeting customers, coaching employees, and running the business where it matters most.
• Monitor and analyze sales and financial data to make strategic business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Stay up to date with industry trends and competition and make recommendations to District Management on ways to improve the business.
• Open and close the store, including locking doors and arming the store.
• Work over 40 hours a week and be available to work nights, weekends, and holidays.
• May require additional tasks, duties or projects as assigned.

• Written and communication skills
• Leadership
• Customer service
• Microsoft Office
• Store operations
• Basic math (adding and subtracting)

• At least 21 years old
• Completion of a high school degree
• 1-2 years of previous managerial experience
• Flexibility to work weekends and holidays when needed
• Flexibility to work 12‑hour shifts at times
• Ability to stand for long periods of time
• Ability to lift up to 50 pounds

• Health, dental, vision, life insurance, effective after 60 days of employment
• Merchandise discounts
• Development and growth opportunities
• Monthly bonus
• Merit increase bi‑annually
• Recognition program

Mid‑Senior level

Full‑time

Sales and Business Development

Retail