Office Assistant Job Houghton Michigan USA,Retail

Position: Office Assistant 5
Location: Houghton

Department:
Merchandising Operations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.

If you require any auxiliary aids, services, or other accommodations to apply for employment, or for an interview, at Michigan Technological University, please notify the Human Resources office at or human resources.

Job Description Summary

Support merchandising operations of the Campus Bookstore and University Images in merchandise sales and customer service.

Essential Duties & Responsibilities

(other duties may be assigned)

Greet and assist customers, respond to questions, and provide outstanding customer service to a diverse population of customers.

Operate cash registers, manage financial transactions, and balance drawers.

Maintain an orderly appearance throughout the sales floor.

Assist with receiving and processing inventory transfers.

Restock inventory as required.

Receive and route telephone calls.

Utilize specialized software in support of inventory maintenance and accuracy.

Operate basic office equipment including personal computer, photocopy machine, calculator, and fax machine.

Assist with the development and implementation of product-marketing strategies, including advertising campaigns, sales promotions, and other campus and store-related events.

Assist University Images with staffing requirements.

Assist course material manager with processing inventory, web orders, and customer service requirements.

Assist with special projects related to store operations.

Opening and closing of the store and cash registers using point-of-sale systems.

Occasionally work irregular hours, including evenings, weekends, and holidays as required.

Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in university continuous improvement initiatives.

Apply safety-related knowledge, skills, and practices to everyday work.

Required Education, Certifications, Licensures

(minimum requirements)

• High School diploma or equivalent.

Required Experience

(minimum requirements)

One (1) year of excellent customer service experience.
One (1) year of office/clerical experience.
One (1) year of experience using personal computers and basic software packages.
Experience using advanced features of word processing, spreadsheet, and database software.

Desirable

Education and/or Experience

Associates degree
Experience with college merchandising or retail
Strong analytical skills and financial judgment

Required Knowledge, Skills, and/or Abilities

(minimum requirements)

Excellent interpersonal, customer service, and written/oral communication skills.
Proven excellent time management and organization skills.
Demonstrated ability to work independently and as part of a team.
Demonstrated ability to work with accuracy and attention to detail.
Demonstrated ability to handle high-stress situations.
Demonstrated ability to take initiative to solve problems.
Demonstrated ability to use judgment when dealing with confidential information.
Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
Demonstrated commitment to contribute to a safe work environment.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

Employee Safety Overview
Anti-Harassment, Discrimination, Retaliation Training
Annual Data Security Training
Annual Title IX Training

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and…


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