Waiter

Provide exemplary, attentive customer service to passengers during their dining experience, in all restaurant outlets including the buffet, ensuring a smooth and efficient service is provided in order to achieve a high level of customer satisfaction.

Engage with the passengers in a friendly and polite manner. Hand out menus, take orders correctly and deliver food and drinks quickly and accurately to the table. Serve drinks following company policies and procedures, including informing the Head Waiter when a passenger has consumed excessive alcohol. Respond to passenger questions, particularly in relation to the menu or wine, where applicable, advising alternative dishes that may suit or help inform choices.

Strive to meet the passengers needs and ensure the correct condiments for the meal are offered, refill drinks in a timely manner and ensure the service runs smoothly. Provide attentive customer service to allocated tables throughout the service period. Process passenger billing correctly for the charge of drinks and cover charges, where applicable, using the point of sale.

Set up and clear down tables, before during and after service. Check the appearance and condition of tables and all items including linen, crockery and silverware is of the required standard and set out correctly. Inform the Head Waiter of any fixtures or fittings that need repair/renewal.

Carry out flambé / gueridon cooking demonstrations at the tables, when required, and perform duties as requested at outside catering / special events.

Prepare your own area ready for service and keep it clean and tidy at all times. Use and maintain all equipment correctly, following standard operating procedures and report any repairs required promptly. Carry out all work safely, efficiently, and in accordance with all current safety and company regulations, including Public Health Policies and Procedures.

Assist with the meet and greet of the passengers and baggage services on embarkation/disembarkation days.

• Previous professional waiting experience preferably gained within a 4 / 5 star high volume hotel or restaurant establishment
• Level 2 Award in Food Safety or equivalent desirable
• Competent in the use of most MS Office software
• Good command of written and spoken English

• Valid ENG1 medical certificate or equivalent for the duration of each voyage

• Health and Safety
• Lead by example by taking care of the health and safety of self and others
• Report all accidents, near-miss incidents and work‑related ill health conditions to manager/supervisor safety department
• Follow safety rules and procedures
• Use work equipment, personal protective equipment, substances, and safety devices correctly
• Carry out duties in a safe manner in accordance with corporate policies and procedures

• Fully comply with personal and public health policies and procedures
• Demonstrate at all times excellent hand washing techniques and coughs and sneezes etiquette
• Follow the company instructions regarding immediate reporting of ill health symptoms (i.e. diarrhoea, vomiting, fever, and any other symptoms as appropriate)

• Understand own environmental responsibilities and act accordingly
• Apply practical measures to reduce water and electricity consumption
• Apply waste segregation diligently both in work area and when off duty
• Follow the correct method of disposal of surplus or spent chemicals used
• Work in a way that avoids environmental incidents and report situations where environmental integrity may be breached
• Handle materials carefully to minimise spillages during work routines and safely dispose of contaminated material generated during work routine

• Understand own emergency duties and routines onboard ship
• Take an active part in the ships team response to an incident
• Ensure familiar with ships emergency alarms and routines
• Ensure familiar in the use of all fire fighting appliances located within area of…