Front House Lead Cashier

POSITION: Front of the House Lead Cashier

DEPARTMENT: Food and Beverage

SUPERVISOR: Front of the House Service Manager

LOCATION: Resort

EMPLOYMENT: Full-Time

SALARY/PAY RATE: $16.00-$19.00 per hour D.O.E. (Non-Exempt)

LICENSE STATUS: Key-Employee

POSTED: July 10, 2025 DEADLINE: Until filled

Supervises and coordinates activities of dining room personnel to provide fast and courteous service to patrons in the absence of the Front of the House Service Manager according to the Food and Beverage standards of service. Communicate effectively with staff and maintain a positive presence at all times. Interact with guests to ensure waitstaff are providing an excellent dining experience. Must have the ability to solve practical problems in a fast-paced setting.

Responsible for the overall appearance and operational flow of the dining room in the absence of management.

• Provide excellent service to guests through active guest engagement and a positive attitude.
• Schedule dining reservations and arrange parties or special services for diners.
• Greet guests and address complaints of patrons.
• Know and enforce proper techniques/recipes with all menu items.
• Assign work tasks and coordinate activities of dining room personnel to ensure prompt and courteous service.
• Inspect dining room serving stations for neatness and cleanliness. Monitor staff to ensure proper cleaning and stocking responsibilities.
• Schedule work hours and keep time records of dining room workers.
• Read, implement, and adhere to all NWCR Policies and procedures, LVD Gaming Ordinance, Tribal/State Gaming Compact, NIGC Minimum Internal Control Standards, Indian Gaming Regulatory Act, LVD Tribal Internal Control Standards, Title 31 Minimum Internal Control Standards, NWCR Casino Employee Handbook, and Food and Beverage Department policies and procedures.
• Assist in preparing beverages and expedite food orders.
• Comply with all sanitary and cleanliness requirements and instruct staff accordingly.
• Inspect service stations for cleanliness and report maintenance concerns or equipment failures.
• Recognize that each team member is a representative of the Casino and demonstrate courtesy, respect, and sensitivity to customer needs.
• Follow guidelines for serving intoxicated customers, including making judgments on when to slow down or cut off guests. Train staff to handle cut-off procedures properly.
• Respond to guest inquiries and requests courteously and politely.
• Plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems in the absence of the FOH Service Manager.
• Identify and resolve problems promptly; develop alternative solutions.
• Communicate changes effectively; support those affected by change.
• Be available to staff; provide performance feedback. Encourage growth and develop server/cashier skills.
• Observe safety and security procedures; report unsafe conditions; use equipment and materials properly.
• Handle monies, operate the payment system, and verify staff follow proper money handling procedures.
• Calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Apply basic algebra and geometry concepts.
• Read and interpret documents like safety rules, operating instructions, and manuals.
• Speak effectively before groups of customers or employees.
• Manage multiple tasks and work under time constraints.
• Maintain high standards of personal cleanliness.
• Lift and/or move up to 10 lbs regularly and up to 25 lbs occasionally.
• Have knowledge of Point of Sale (POS) software.

While performing these duties, employees are regularly required to use hands, talk, and hear. Frequently stand; reach with hands and arms; taste or smell. Occasionally sit, stoop, kneel, crouch, or crawl. Specific vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment. Reasonable accommodations may be made for individuals with disabilities.

Minimum Qualifications:

• High school diploma or GED
• One to three months related experience or training
• Pass background checks and pre-employment screenings; maintain a…