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Triage Nurse - Clarkston Medical Group
Job in
Clarkston, Oakland County, Michigan, 48347, USA
Listed on 2026-02-01
Listing for:
McLaren Health Care
Full Time
position Listed on 2026-02-01
Job specializations:
-
Nursing
Emergency Medicine, Healthcare Nursing
Job Description & How to Apply Below
- Receive transferred patient calls for clinical triage from call center staff
- Perform comprehensive symptom assessments via telephone
- Utilize established triage protocols to determine level of urgency and disposition
- Identify red-flag symptoms and initiate escalation to provider or emergency services as appropriate
- Work closely with medical assistants, providers, and front desk staff
- Assist in coordinating urgent add‑on visits
- Route patients appropriately (same-day visit, future appointment, urgent care, ED, or self-care)
- Document all assessments, advice, and dispositions accurately in the EHR
- Document assessments and triage decisions accurately in the EHR
- Maintain patient safety, confidentiality, and professional boundaries in all interactions
- Collaborate with call center staff to ensure smooth call transfers and accurate patient information
- Manage high call volumes while maintaining clinical accuracy and professionalism
- Prioritize multiple calls based on clinical urgency
- Participate in quality improvement efforts related to access, triage accuracy, and patient satisfaction
- Office based duties as required
- Active RN license (state‑specific requirements apply)
- Minimum 3 years of clinical experience (primary care, urgent care, or triage preferred)
- Strong assessment and critical‑thinking skills
- Excellent communication and multitasking abilities
- Proficiency with Athena electronic health records preferred
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