Director Operations Management

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We are seeking a Director of Operations to lead a centralized Construction Planning and Delivery organization—overseeing teams, vendors, and project governance—to drive operational excellence, financial accuracy, and customer satisfaction while supporting strategic network expansion and ensuring consistent, high-quality execution across all construction activities.

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• 401(k) with Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and more
• Insurance (medical, prescription drug, dental, vision, disability, life insurance)

• Lead a centralized Construction Planning and Delivery organization to include full-time and contract employees, outsourced vendor partners, PMO, inspection, and quality control of work performed by contract labor in a direct and matrixed management environment.
• Build and maintain relationships with key boundary partners within the Kanaan Communications organization and Market-level OSP Construction personnel.
• Ensure accuracy, timeliness, and consistency of the accounting for project scheduling, status reporting, and budgetary governance.
• Optimize the existing OSP infrastructure to support a positive customer experience.
• Drive the development of consistent, operationally efficient and effective processes.
• Prepare accurate and timely financial statements for leaders to make proper decisions.
• Own the analysis and management of key performance indicators and service level agreements for Enterprise Construction activities, proactively improving performance as appropriate.
• Demonstrate a commitment to outstanding customer service to Kanaan Communications' business operations.
• Understand customer needs while developing and executing plans to address them and improve the overall customer experience.
• Monitor and influence relationships between local and state regulatory and public affairs communication teams to ensure effective notification of project-related construction activities.
• Develop, implement, and monitor proper project status reporting and establish internal controls and key operational management controls.
• Build and enhance a strong team that provides proactive support and results-driven execution to meet current and future business needs.
• Monitor and assess current trends and emerging developments within the Broadband Industry to ensure compliance and preparedness.
• Stay abreast of best practices and trends relevant to Network Construction and Design technologies.
• Liaise with key stakeholders across Kanaan Communication to ensure appropriate service levels.
• Manage and coach employees to increase engagement and strengthen professional development.
• Continuously strive to develop talent within the Construction organization to promote career growth.
• Perform related duties and responsibilities as assigned or requested.

• 10 or more years of experience in Network Design, Construction, Telecommunications, or a related field.
• Knowledge of current and emerging trends and developments within the construction field and their impact on business operations.
• Leadership and strategic management skills to develop, coach, and direct the performance of a team to achieve goals.
• Proven leadership and teamwork skills fostering an inclusive, supportive environment at all levels.
• An executive presence to influence at all levels of the organization.
• Excellent verbal and written communication skills to convey complex concepts clearly and logically.
• Critical thinking and analytical skills, including the ability to identify, assess, and prioritize competing interests and needs.
• Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.

Your career here is more than just a job — it’s your pathway to opportunity. Our hands‑on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety‑first culture that ensures you can do what you do best, with peace of mind.

Our company is an equal‑opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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