Operations Technician

Job Posting End Date

03-16-2026

Please note the job posting will close on the day before the posting end date.

Operations Technician provides advanced, in-depth technical support for complex issues escalated from Tier 1 Service Desk. Key responsibilities include advanced troubleshooting and diagnosing common workstation issues, hardware/software bugs, administering Active Directory user accounts and permissions, and resolving user issues via remote tools or deskside support in a Windows environment.

• Complex Troubleshooting resolving issues that Tier 1 cannot fix, including OS failures, application bugs, and complex network connectivity issues (VPN, DNS).
• Managing user accounts in Active Directory including account creation and termination, password resets, permissions and security groups.
• Hardware/Software Support troubleshooting, installing, configuring, and repairing desktop operating systems, printers, and software applications.
• Remediation of workstation vulnerabilities with third party applications and Windows operating systems.
• Ticketing & Documentation of all technical troubleshooting steps and resolutions thoroughly in Service Now ticketing system and maintaining knowledge base.
• Escalation Point serving as the second line of support, escalating to Tier 3 (engineers) or other SME’s as necessary.
• Strong technical Knowledge and understanding of Windows
  11, Microsoft 365, networking fundamentals (TCP/IP), Active Directory, and remote support tools.
• Strong customer communication, analytical thinking, and a customer-service oriented mindset.
• Be a team player who can work well within the team and collaborate cross-functionally.
• Provide cross-training to others when required or as needed.
• Analyzes possible solutions using standard procedures or designs new solutions.
• Obtains assistance with, or escalates, complex problems to more senior IT System Administrators for resolution.
• Implement enhancements, updates, software installation and system configuration to ensure equipment is functioning properly for AEP users.

• Bachelor's degree in computer science, engineering, or related technical field is required. An equivalent combination of education and related experience may be considered.

• In addition to any experience required above, 8 years' technical or relevant work experience is required.

Must exhibit a positive, collaborative attitude working in a team environment.

Must be accountable for one's own work and advancement. All above activities will be performed with an emphasis on safety for yourself and others.

Adapt to changing work schedules and priorities.

Performs the logistics role with a high priority on safety & in support of AEP's Zero Harm goal.

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

American Electric Power (On-Site)

SP20-007

$42.13 - $52.67

The Physical Demand Level for this job is: S – Sedentary Work:
Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law.

When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.