SAG Technical Services Technician

Position: SAG Technical Services Technician I
Location: Standish

Open to the Public

Full-Time

1/21/26-OUF

Days and

Shifts:

TBD

Wage: $19.37
Saganing Location

Eligible Employer for Public Student Loan Forgiveness as a non-profit

SCIT recognizes that work-life balance is essential in day to day operations. Our Flexible Schedule and Telework options for employees make it possible to balance the needs of your family while still being on track xible Schedule and Telework options are based on the departments need. The Tribe is a community based organization and we understand your family life is important, it's important to us too.

Here are some of the benefits our team members get working for the Tribe: 16 Paid Holidays off include:
New Year's Day, M.L. King Jr. Day, President's Day, Easter Monday, Memorial Day, Juneteenth, Independence Day, SCIT National Holiday, Labor Day, Michigan Indian Day, Veteran's Day, Thanksgiving, Christmas Eve, Christmas Day and New Year's Eve. We never miss those special moments with our children, family & friends due to working.

Our paid time off accruals for annual and sick leave are as followed: 0-3 years of service = 2 hours of annual & sick per 40 hours worked; 3-9 years of service = 3 hours of annual & sick per 40 hours worked; 10 years or more of service = 4 hours of annual & sick per 40 hours worked. Plus you get 16 hours of personal time per calendar year (prorated based on your start date, resets every Jan.
1). We also have Bereavement, Longevity, Fitness, and maternity/paternity leave.

Full Time employees get Medical, Dental, & Vision insurance. Flex Spending accounts, Teladoc, life insurance, accidental death, Long Term Disability, Aflac, and 401K which SCIT matches up to 4%.

Prescription plan with free fills on most generic brands when using our Cardinal Pharmacy.

Position Summary:

Under the supervision of Technical Services Supervisor, provide Layer 1 service desk and field support to include: installation, configuration and support for all hardware and applications utilized by the Saginaw Chippewa Indian Tribal Government Operations and Business Enterprises.

Essential Duties and Responsibilities:

• Monitor and report the health and welfare of all core and business critical applications.
• Provide account password resets for network and Kronos users.
• Repair or replace office computers, printers, scanners, or monitors as necessary.
• Provide hardware and software support in the complex troubleshooting of all desktop operating systems, office suites, client/server applications, and the connectivity.
• Proactively search for and resolve potential risks, weaknesses and possible problem areas across the tribal systems.
• Read, analyze, and interpret technical and general business periodicals, professional journals, technical procedures and regulations.
• Document the identification, prioritization, and resolution of all reported issues.
• Image and deploy all computer workstations utilized by the tribe.
• Assist in the development, maintenance and integrity of the Service Desk client and server application.
• Assist in the daily and long-term strategic resolution of all software and technology-related hardware for all Tribal Enterprises.
• Assist in maintaining developed procurement strategies to optimize technology spend across all Tribal Enterprises.
• Assist in minimizing organizational cost through technology product standardization and tracking.
• Assist in executing procedures for tracking all Tribal Enterprise technology related assets to oversee quality control throughout their life cycles.
• Assist in improving the efficiency and effectiveness of the incident management process within the ITIL framework.
• Execute and document high and critical level incidents to ensure timely completion.
• Preventative maintenance of computer hardware.
• Answer incoming service desk phone calls and process all technology-related forms.
• Provide Call Center, remote and all on-site field support as required.
• Provide Layer 1 Application, Network, System and Telecom Support for all tribal enterprises when required
• Remain aware of new product developments in the area of technology and assist in providing input and tactical direction to the enterprise on customer service and support challenges.
• Ensure…