Client Success Manager

Location: Nunica

Client Success Manager

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, Kansas, Ohio, Florida, North Dakota, Southern California and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions.

If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team!

At Corporate Technologies, it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.

We are seeking a highly skilled Client Success Manager to join our team. This position is responsible for delivering exceptional client support across contract, billing, and service functions. This role ensures timely resolution of customer inquiries, supports sales and operational processes, and manages accounts under $400 in Monthly Recurring Revenue (MRR).

Job Duties:

Respond to customer inquiries related to contracts, services, and account details

Generate and interpret reports, including Scale Pad and Microsoft 365 license lists

Assist customers in developing and managing IT budgets

Manage contract amendments and Microsoft license updates

Support onboarding and offboarding processes for client accounts

Address and resolve customer complaints across multiple service areas

Process and manage quotes with revenue under $1,500

Coordinate peripheral orders, PC replacements, and warranty/license renewals

Support limited project duties, including deal registration and lead generation

Investigate and resolve billing errors and technical disputes

Review invoices with customers and provide clear explanations

Collaborate with internal teams to ensure billing accuracy

Manage non-standard accounts and ensure service delivery

Maintain and grow accounts under $400 MRR

Meet or exceed individual performance quotas within group targets

Qualifications

Proven experience in customer service, account management, or technical support

Strong understanding of IT services, licensing, and contract structures

Excellent communication, organizational, and problem-solving skills

Ability to manage multiple priorities and maintain attention to detail

Proficiency with CRM systems, ticketing platforms, and reporting tools

Job Type: Full-time

Pay: $40,000 - $50,000 base pay annually, plus generous commission structure

Benefits:

401(k) matching

Dental insurance

Disability insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Mileage reimbursement

Paid time off

Paid training

Vision insurance

Equal Employment Opportunity:
Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.

Compensation details:

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