Technical Support Specialist

Provide technical information, support, advice and assistance for campus wide computer hardware, software, audio visual and network systems. Required to work on site to modify, install, clean and repair computer software and hardware, peripherals, printers, and audio visual equipment in a classroom environment. Work with IT & IS in development and deployment of projects. Maintain and improve equipment and software inventory and licensing.

Must have excellent communication and problem solving skills. Participate and provide knowledgeable input and advice on IT projects with the thought of long range goals of the department and college.

• Associate’s degree in related subject from an accredited college or university;
  Or CompTIA A+ and/or CompTIA Network+ certification.

• Ability to administrate Windows Active Directory and Group Policy
• Ability to administrate enterprise based imaging solutions such as SCCM or File Wave
• Ability to administrate print management systems such as Paper Cut

• Administrate Windows Active Directory & group policy
• Administrate Filewave software for computer management and software deployment
• Administrate printing systems and server configuration
• Set up equipment for employee use
• Install and perform minor repairs to hardware, software, audio visual and printer equipment
• Monitor security and anti-virus/malware protection and perform any necessary maintenance required to improve system integrity
• Recommend and install software updates as required using automated process if possible
• Maximize use of hardware and software by training users; interpreting instructions; answering questions.
• Troubleshoot Direc
  
  TV and Cable television connection throughout campus.
• Provide support backup for audio visual equipment in the classrooms
• Perform OS upgrade and patches as needed to PCs, Laptops, Macs, IPads, and servers
• Diagnose and resolve client issues within a timely basis
• Notify supervisor of project and work-order status, and advanced issues
• Maintains documentation on how to repair and solve issues using the ticket system knowledge base
• Perform equipment inventory and distribution
• Provide recommendation for AV, computer and software updates and improvements
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge
• Administrate printing systems and server configuration
• Contributes to team effort by accomplishing related results as needed.
• Assist in the creation, maintenance, implementation, and sustainment of Help Desk roadmap to include but not limited to budgeting, equipment lifecycle, and capital expenditures for the department
• The duties listed in this job description are not all-inclusive, but a list of the major responsibilities. Additional duties not noted in the job description may be assigned by a supervisor.

• A. Climbing. Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized.
• B. Balancing. Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.
• C. Stooping. Bending body downward and forward by bending spine at the waist.
• D. Kneeling. Bending legs at knee to come to a rest on knee or knees.
• E. Crouching. Bending the body downward and forward by bending leg and spine.
• F. Crawling. Moving about on hands and knees or hands and feet.
• G. Reaching. Extending hand(s) and arm(s) in any direction.
• H. Standing. Particularly for sustained periods of time.
• I. Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• J. Pushing. Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• K. Pulling. Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
• L. Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
• M.…