HR Operations Specialist

Overview

The HR Operations Specialist provides onsite HR support for the Palmer, MA facility and offers periodic HR support to the Pipersville, PA location as needed. This role partners closely with the onsite HR Manager and site operational leadership to deliver core HR services in employee relations, recruiting, onboarding, HR operations, and compliance. The role provides hands on HR support in a fast paced manufacturing environment while actively contributing to continuous improvement of HR processes, employee experience, and operational consistency.

In partnership with the HR Manager, the position helps identify opportunities to streamline workflows, strengthen standard work, and enhance the effectiveness of HR programs and practices.

• Onsite in Palmer, MA
• Travel to Pipersville, PA as needed for HR support, training, or employee relations activities

• Serve as a primary HR contact for employees and supervisors for questions, policy interpretation, and issue resolution.
• Support employee relations investigations, documentation, and follow up.
• Advise supervisors on consistent application of policies, performance expectations, and corrective action.
• Manage recruiting for the Palmer, MA and Pipersville, PA sites.
• Partner with hiring managers on staffing needs, postings, sourcing, and selection.
• Facilitate onboarding, orientation, and benefits overview for new hires.
• Maintain HR transactions, employee files, and compliance documentation.
• Maintain HR metrics including turnover, hiring activity, and leaves of absence.
• Support compliance with federal, state, and local employment laws in MA and PA.
• Assist with OSHA recordkeeping coordination with Safety/HSE as applicable.
• Support HR reporting, audits, and routine HR reviews.
• Support site culture initiatives, HR programs, round tables, and training sessions.
• Provide coaching to supervisors on communication, feedback, and performance processes.
• Participate in continuous improvement efforts to strengthen HR processes and standard work.
• Provide periodic HR support to the Pipersville, PA site via remote and onsite visits.

• Provide remote HR operations support and respond to employee and supervisor inquiries as needed.
• Periodically visit the Pipersville site to support onboarding, training, or employee relations work.
• Ensure policies, documentation, and HR practices remain aligned across both sites.

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• Minimum 3 years of HR Administration or HR Generalist experience supporting a manufacturing or operations environment.
• Strong generalist background with experience in recruiting, employee relations, compliance, and HR administration.
• Ability to build trust, maintain confidentiality, and partner effectively with employees and supervisors.
• Strong communication, facilitation, and documentation skills with attention to detail.
• Ability to manage multiple priorities and operate independently within defined guidelines.
• Working knowledge of federal and state employment laws; experience with MA or PA regulations is a plus.
• Customer service mindset and a continuous improvement orientation.
• Ability to work effectively in a fast paced, growth oriented, and time sensitive environment.

Minimum $60k – $75k. Within this range, individual pay is determined based on skills, experience, and qualifications relative to the job requirements. Base pay information is aligned with market location and may be subject to prevailing wage laws, if applicable.

At IMI, one of our top priorities is to create an inclusive culture of health. We strive to remove barriers to care (whether that be physical or financial) and in doing so, we offer choice for all your health and wellbeing needs.

See below for a general overview of our amazing perks and benefits:

• Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost share
• Best-in-class 401K plan with zero vesting and up to 6% contribution matching
• 14-week maternity leave at full pay (Adoption benefits are equivalent)
• 4-week…