Guest Service Supervisor

Overview

About Our Company:
We are experts in lifestyle, boutique hotels and restaurants. We elevate our food and beverage to match the quality and sensorial experience of our hotels. We create memories, bring dreams to life, deliver unmatched perfection around every corner. From the moment of arrival, guests are met with personalized and thoughtful service.

Join our team of innovators! We are currently hiring a Guest Services Supervisor.

Le Meriden St. Louis – Clayton is where the creative-minded, the culture seekers, and those who live to savor the moment unlock the destination of St. Louis. This Clayton hotel is more than a typical hotel stay; it is an experience. Located in the epicenter of the chic Clayton business district, minutes from Forest Park, downtown Saint Louis, and WashU, this luxurious hotel celebrates art through an effortless blend of simplicity and comfort with style and detail.

Immerse yourself in the culture and events during our year-round rooftop activations or take yourself on an exquisite culinary journey at our on-site French-inspired restaurant, Café La Vie. Our guests appreciate our thoughtfully designed guest rooms with views of the local area and our world-class amenities, including our state-of-the-art fitness center featuring Peloton. There is no better place to gather than in our over 17,000 square feet of stylish event space.

Join us in this genuine journey while you are in St. Louis - Clayton.

Guest Services Supervisor
St Louis, MO

• Lead front desk and guest service operations to ensure seamless, elevated experiences for guests.
• Coach and motivate a guest service team to consistently exceed expectations.
• Respond to guest feedback with urgency, care, and a solutions-focused mindset.
• Collaborate with departments to deliver a seamless, elevated guest journey.
• Uphold brand standards and continually look for ways to improve service delivery.

• 3+ years of experience in guest services or front office operations, with 1–2 years in a supervisory role.
• Leadership presence, attention to detail, and the ability to stay calm under pressure.
• Understanding of property management systems (e.g., Opera, OnQ) and guest service workflows.
• Passion for hospitality and the ability to make both guests and team members feel valued.
• Ability to thrive in a dynamic, fast-paced environment with a positive, can-do attitude.

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS
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This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

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