Night Receptionist Job Chelsea Michigan USA,Hospitality / Hotel / Catering

Position: NIGHT RECEPTIONIST
Location: Chelsea

Overview

The Chelsea Townhouse, London (South West), London, SW3 2RP
. Night Receptionist. The Chelsea Townhouse – launching in late summer 2023 – will be a timeless classic hotel in the heart of vibrant Chelsea and is ideally located to explore the best of London. The property is currently undergoing a sensitive restoration that will bring back to life the hotel’s long and eclectic heritage, and will significantly improve guest experience and comfort.

What’s

In It For You?

29 days holiday including bank holidays
Regular team events and appreciation days
Free team meals
Uniform provided
Awards of Excellence recognition
Discount on Spa treatments and products
25% discount on all Food & Beverage
Length of service gifts
Team referral scheme
Health cash plan
Team rate at our Iconic Luxury Hotels
Friends and Family rate at our Iconic Luxury Hotels
Employee assistance programme

Aim of the role

To be responsible for ensuring the safety and security of 11 Cadogan Gardens, The Chelsea Townhouse & The Apartments during night hours, while delivering exceptional guest service in line with company standards.

Responsibilities

To assist the Night Manager and all departments when necessary showing teamwork and flexibility.
To have intimate knowledge of both the Bedrooms and Geography of the Hotel including all fuse boxes.
To be confident with fire training and fire drill practices.
To take pride in assisting and providing 24-hour service to guests assisting with queries and completing both check ins and check outs.
To be confident in assisting the Early Morning staff (Bakers, Cleaners, Restaurant, Kitchen, Porters) by issuing keys, stores, sorting out equipment problems and assisting with service where necessary.
To communicate with the early Duty Manager through the Duty Manager Book or verbally on any on-going problems encountered in the night.
To support and take ownership of concierge related requests throughout the night ensuring that they are completed within the company standard.
To take ownership and ensure the stillroom is tidy and ready for early breakfast.
To order newspapers as per list. Check forward planner for any other additional papers required for conferences.
To take pride in ensuring the lounges, terraces and public areas are tidy and free of Restaurant and bar items and ready for final cleaning by Housekeeping.
To be confident with EPOS system to enter breakfast orders and any other room or bar service on to system.
Using your integrity and being respectful; to be able to diplomatically handle intoxicated late night revellers in not allowing them to disturb other guests or damage Hotel Property.

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