Assistant Property Manager

COMPANY OVERVIEW

Create your ideal career with us at Juniper Holiday + Home

Driven by a genuine love for hospitality, entrepreneurship, and real estate, we’re leading a movement towards a brighter, more inclusive future in hospitality. We operate across the picturesque Lake Michigan region, managing a collection of properties in coveted locations across Southwest Michigan and beyond.

Our mission: To make luxury vacation rentals and unparalleled service accessible to everyone.

Our Commitment: Luxury, for us, is more than a standard—it's a declaration of our dedication to excellence. Our commitment extends beyond our breathtaking designs and décor; it's about providing a new level of hospitality. With a focus on caring and attentive services, we ensure every moment with us is as enriching, relaxing, and carefree as possible.

Our Approach: We approach every day with innovation, drive and dedication to providing unmatched service for our guests and homeowners. Together as a team, we’re proving that a centered and grounded business strategy isn't just possible but necessary to achieving success.

Your Career with Juniper Holiday + Home: Take the next step in your career, where your passion for hospitality, entrepreneurship, and real estate can flourish. With us, you'll be at the forefront of an industry revolution, championing a new era of luxury, service, and fulfillment. Join us as we continue to build a place where vacation rental experiences aren’t just about offering stays but about creating spaces for stories worth telling.

As an Assistant Property Manager, you will support the Property Manager in all the day-to-day operational activities related to our properties. You will ensure an unparalleled guest and homeowner experience by auditing properties, managing supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the SW Michigan area.

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

• Manage and supervise the housekeeping staff, including training, scheduling, and performance management.
• Audit schedule and hours for payroll.
• Assume Property Manager responsibilities when the Property Manager is out.
• Develop and maintain cleaning and inspection schedules to ensure all areas are cleaned and maintained to company standards.
• Inspect guest rooms, public areas, and back-of-house spaces regularly to ensure cleanliness and compliance with company standards.
• Coordinate with other departments, such as Maintenance and Guest Services, to address guest requests and maintenance issues promptly.
• Order and maintain inventory of cleaning supplies and equipment, always ensuring adequate stock levels.
• Implement and enforce safety and sanitation protocols to maintain a safe and healthy work environment for staff and guests.
• Monitor and control housekeeping expenses, including labor and supplies, to meet budgetary goals.
• Develop and implement training programs for housekeeping staff to ensure high standards of cleanliness and efficiency.
• Conduct regular performance evaluations and provide feedback and coaching to full-time housekeeping staff to drive continuous improvement.
• Stay updated on industry trends and best practices in housekeeping and property management operations to implement innovative solutions and improve efficiency.
• Linen and Laundry Management
• Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame. Reviewing the quality of the resolution and taking appropriate actions as needed to ensure customer satisfaction.
• Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties and taking appropriate action to address them and/or assign rectification duties to other field operations personnel.
• Carrying out essential, non-manual administrative duties to support daily operations, free from direct supervision.
• Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens,…