Dental Patient Care Coordinator

Overview

Patient Care Coordinator
$20-$25/Hour DOE | Full-Time | High-Performance Front Office Role
National Dental - Flushing

Do you thrive on making great first impressions while also driving results? Our long-standing, modern dental practice in the heart of Manhattan is looking for a Patient Care Coordinator who delivers exceptional patient care in person—and ensures the business side of the practice runs smoothly and successfully.

If you’re a people-first professional with a knack for collections, scheduling, and treatment plan conversions, we want you on our team.

• $25 per hour +/-, based on experience
• Full-time schedule: 5 days/week, no weekends
• Full benefits:
  Medical, Dental, Vision, Life, PTO, 7 paid holidays
• 401(k) with up to 4% match
• Employee Assistance Program for you and your family
• Voluntary benefits: pet insurance, identity theft protection, and more
• Safe, PPE-protected, CDC-compliant environment
• Continuing education opportunities

• Deliver top-tier patient service at every touchpoint
  , from check-in to checkout
• At check-in:
  • Welcome patients warmly and create a positive start to their visit
  • Reappoint for their next recare before they leave
  • Collect over-the-counter balances with confidence
  • Verify and update personal and insurance details
• At checkout:
  • Present treatment plans and associated fees clearly
  • Convert treatment recommendations into scheduled appointments
  • Provide after-visit documents (receipts, school notes, reminders)
• Manage and work the recall/reappointment list to keep the schedule full
• Monitor and minimize cancellations through proactive communication
• Partner with the practice manager and clinical team to keep the daily schedule optimized and on goal
• Answer phones promptly and professionally, turning inquiries into booked appointments
• Support compliance and maintain organized, accurate patient records

• Active DA License or Certificate in the state of New York
• 2+ years of dental assisting experience preferred
• Strong clinical, communication, and team skills
• Comfortable with both patient care and front office support
• A positive attitude and the ability to work independently or with a team
• Be a reliable and dependable teammate by arriving on time and proactively learning the office technology and processes and procedures.

• Full benefits package (for 25+ hours/week):
• Medical, Dental, Vision
• 401(k) with 4% match
• Paid Time Off and 7 paid holidays

• Employee Assistance Program
  :
  Free confidential counseling and support
• Voluntary benefits
  :
  Pet insurance, identity theft protection, and more

• All PPE provided – safe and compliant workplace