Victim Services Volunteer

The Victim Services Volunteer is part of a dedicated volunteer group committed to supporting those citizens impacted by tragedy, including victims of crime or trauma and their families. The volunteer works to reduce trauma by offering emotional support, crisis intervention, and resource referrals to appropriate community services, and acts as a liaison between victims, their families, and emergency service providers.

• Responds to emergency scenes (e.g., death investigations, fatal accidents) when requested by law enforcement or emergency personnel. Works in pairs during call-outs, responding promptly when dispatched and following all safety guidelines and instructions.
• Provides immediate on-scene emotional support to victims, survivors, and families experiencing crisis, trauma, or loss, helping stabilize the situation until longer-term resources can be connected.
• Offers practical assistance, such as helping locate contacts, arranging transportation, gathering basic information, or explaining what to expect during and after the incident.
• Assists victims in understanding their rights and shares access to community services when appropriate.
• Participates in a rotating on-call schedule, including nights, weekends, and holidays.
• Attends required trainings, monthly meetings, and continuing education to maintain active volunteer status.
• Performs other duties as assigned.

No prior experience required. Must complete a one-time training conference covering topics such as trauma-informed care, victim rights, cultural sensitivity, and scene safety. Participates in role‑playing scenarios and workshops to build advocacy skills. Receive certification upon successful completion of training.

• Strong interpersonal and communication skills, with the ability to speak calmly, clearly, and respectfully with individuals under significant emotional stress.
• Ability to remain composed in high‑stress, emotionally charged situations, using good judgment and maintaining professionalism.
• General awareness of local community resources, social service agencies, and victim‑support programs.
• Ability to work effectively as part of a team.
• Able to demonstrate compassion toward people from diverse backgrounds and life experiences.
• Comfort with maintaining confidentiality and handling sensitive information appropriately.
• Must be able to adhere to personal boundaries, including knowing when to step back and when to seek additional guidance.

Must possess a valid Michigan driver's license.

• Frequent standing, sitting, and walking for extended periods.
• Sufficient mobility to navigate uneven terrain, stairs, or tight spaces.
• Sufficient hearing and vision to communicate clearly, observe surroundings, and follow instructions from emergency responders.

This role may involve exposure to inclement weather conditions, including rain, snow, and extreme temperatures. Work is performed in the community in close proximity to members of the public.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the volunteer. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice.