Resident Advocate​/Admissions Coordinator

Resident Advocate/Admissions Coordinator

Job Category: Admissions/Marketing

Requisition Number: RESID
011903

Gaylord Opco LLC, Medi Lodge of Gaylord, 508 Random Ln, Gaylord, MI 49735, USA

• Are you looking for a rewarding career and a stable company to call home?
• Do you have the ability to coordinate Resident Admissions requiring short‑term care and long‑term care needs with our management team?
• Are you an energetic individual who enjoys a fast‑paced environment?

• We are the largest provider of skilled nursing long‑term care and short‑term rehabilitation services with 50 centers located throughout Michigan.
• Full‑time medical coverage options through Anthem Blue Cross Blue Shield.
• Affordable medical, prescription drug, dental, and vision insurance for you and your family.
• Hourly employees eligible for up to two of the following after 60 days:
  Reduced Health Insurance, Childcare Reimbursement, Transportation Reimbursement, or Non‑Perishable Food Program.
• Three pet insurance options.
• Inter‑company Employee Benefits Concierge.
• Flexible pay options with daily, weekly, or bi‑weekly pay, and pay advances via UKG Wallet.
• Company‑paid vacation days with rollover option and sick time.
• Employee Assistance Program.
• Flexible scheduling options.
• Career advancement opportunities.
• Tuition reimbursement and student‑loan repayment programs.
• Company‑paid life insurance.
• Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• Unlimited referral bonuses.

The Admissions Coordinator manages the facility inquiry and admission process and provides customers with facility‑related information via facility tours, personal visits, and follow‑up. The role coordinates and implements effective customer relationship programs with the team.

Education:

• Associate and/or bachelor’s degree in business or communications preferred.
• Two years of equivalent experience in a customer relations or admissions coordinator position in lieu of a degree.
• Previous healthcare community relations experience preferred.

Experience:

• One year of experience in a role requiring customer relations or customer service. Background in community involvement preferred.

• Respond promptly to inquiry calls from hospital discharge planners, community contacts, families, and referral sources.
• Conduct facility tours and manage the admission process while maintaining updated bed availability and service information.
• Make outreach calls to medical, insurance, legal, financial professionals, and senior organizations to maintain relationships and inform referral sources of bed availability and new products/services.
• Maintain a current database of referral sources and alert department heads to projected changes in admissions, bed changes, and discharges.
• Ensure admission paperwork and signatures are obtained and communicate special needs of new admits. Enter admission data into the automated referral system.
• Coordinate customer relationship plans, chair customer relationship team meetings, monitor budgets, and track results.
• Maintain knowledge of federal and state regulations and reimbursement guidelines (Medicare and Medicaid) and assist with managed care referral processes.
• Maintain a database of medical contacts and community resources and communicate industry trends to staff and community contacts.
• Develop and implement special events and presentations for community education and promote the facility’s expertise in skilled nursing, specialty programs, and rehabilitation care.
• Perform other assigned tasks as necessary.

• Knowledge of reimbursement programs from payor sources or ability to learn them.
• Effective communication with residents, family members, referral sources, and staff at all levels.
• Skilled at making presentations and public speaking.
• Strong organizational skills.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.