Loss Mitigation Specialist

County National Bank (CNB) is an independent, locally owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking and provide outstanding client service and solid financial performance."

We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities.

CNB is looking for a qualified, motivated, and client- and team-focused individual to join our team as an ON-SITE Loss Mitigation Specialist in our Hillsdale, Main Office location.

Responsible for collecting consumer and real estate loan past due payments and charged-off checking accounts and advises loan officers of collection problems. This is a Full-Time position with hours scheduled Monday – Friday.

• Processes and mails out past due notices, as needed.
• Reviews printouts of all past due consumer & real estate accounts.
• Contacts debtors via phone, letters and personal visits.
• Documents debtor contacts via collection module.
• Advises borrowers on available workout options and resources.
• Orders property inspections on delinquent loans.
• Advises original lender/branch manager of collection activities, should “problem” exist.
• Orders and processes repossession documents.
• Writes Demand Letters with original lender’s approval.
• Prepares charge‑offs, small claims documents, civil suit documents, garnishment and lien forms for loans and checking accounts.
• Prepares maintenance sheets for change of address, phone, etc., and runs skip tracing, as needed.
• Updates past due loans for the board report.
• Represents bank in small claims suits.
• Prepares monthly reporting to Freddie Mac, USDA, HAMP, PMI, and etc.
• Performs post close risk review or monitoring of all consumer files, including HELOC’s (the individual performing the post‑close review monitoring must not be the same.)
• Performs weekly consumer and mortgage loan delinquency review.
• Performs exceptions review of consumer loans.
• Maintains and protects confidentiality of client information.
• Maintains regular, on-time attendance.
• Remains current in assigned training and continuing education for designation retention (online, video, in‑house emails, telephone seminars, etc.)
• Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
• Performs other various duties as assigned.

• Communicates on a regular basis with lenders.
• Communicates frequently with other staff members, as needed.

• Communicates on a regular basis with clients.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• Previous bank experience is preferred.
• Passion for providing a stellar customer service experience to all customers (external and internal) and ability to instill this passion in others.
• Excellent interpersonal skills (tactfulness, cooperation, courteousness and customer friendliness) are necessary to represent the bank in a positive manner.
• Positive and cooperative approach when working with others.
• Excellent written communication skills with demonstrated ability to write clearly, concisely and effectively, with attention to detail for visually appealing output and accurately proofreading publications.
• Excellent verbal communication skills with the demonstrated ability to effectively present information to customers and management.
• Strong administrative skills with effectiveness in developing tasks and managing resources to achieve multiple project targets/goals.
• Ability to work in a fast‑paced environment and positively adapt to routine changes while maintaining high performance standards.
• Ability to work independently as well as collaboratively within a team environment.
• Ability to maintain confidentiality and handle…