Branch Banker

About the Role

Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in Shepherd, MI
. Depending on your experience, you may be hired as a Customer Service Representative or a Personal Banker. If you're passionate about helping others, driven by goals, and eager to grow professionally, this could be the perfect opportunity for you.

• Creating a high-quality, positive, and customized customer experience
• Assisting customers with their daily banking needs
• Recommending the best products and services to deliver financial solutions that empower people to achieve their goals and dreams

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

Competitive compensation, bonus opportunities, and best-in-class benefits including a minimum of 3 weeks’ vacation, sick time, 11 paid holidays, generous 401(k) match of 5%, company‑paid life insurance, tuition reimbursement, IVF and adoption assistance, zero‑interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

To thrive as a Branch Banker at Mercantile Bank,Mux you will need a diverse skill set that balances technical proficiency and exceptional interpersonal abilities. Familiarity with banking software and tools is crucial to efficiently

Connell process routine financial transactions, manage cash drawers, and ensure compliance with security protocols. Your role will require active listening and problem‑solving skills to understand customer needs and provide tailored banking and possibly lending solutions.

As a customer‑focused professional, you must excel in communication—both in‑person, over the phone, öd e‑mail—to assist customers with inquiries and transactions. Attention to detail is to be essential for accurately handling account information and ensuring operational procedures are followed diligently. A strong sense of accountability will drive your participation in team goals and community involvement, allowing you to promote Mercantile Bank effectively.

Adaptability is key, as you will wear multiple hats and remain informed about industry changes to share valuable insights with clients and peers.

• 1-3 years of relevant experience (Customer Service Representative)
• 3-5 years of relevant experience (Personal Banker)
• Effective and efficient communication (written and verbal)
• Cash handling/data entry with accuracy
• Ability to prioritize and multitask expectations
• Comfortable having conversations with customers and cross‑selling products and services when opportunities are uncovered.
• Adaptable to an internally and externally changing environment
• Interpersonal skills

• Banking experience

On average, this position works banking hours Monday‑Friday, 8:30 am – 5:00 pm
. Community activities may require evening and weekend hours. Day travel is required for some meetings and training.

Entry level

Full‑time

Finance and Sales

Banking